Matthew Laster
Pottsboro
Summary
Dynamic mortgage professional with a proven track record at LoanDepot, excelling in loan origination and customer relationship management. Adept at navigating complex loan processes, I consistently deliver exceptional service, fostering strong client connections and achieving high satisfaction rates. My goal-oriented approach and effective communication skills drive successful outcomes in residential lending.
Overview
25
25
years of professional experience
Work History
New Car Sales Consultant
Vanguard Chevrolet
Sherman
12.2024 - Current
- Engaged customers by providing detailed information on vehicle features and benefits.
- Guided clients through the car buying process, ensuring smooth transactions.
- Conducted product demonstrations, highlighting vehicle performance and technology.
- Built rapport with customers, fostering long-term relationships for repeat business.
- Consistently exceeded quotas by pursuing and closing sales.
- Showcased vehicle features and took customers on test drives in local area.
Licensed Mortgage Loan Officer
Amerisave Mortgage
Plano
09.2022 - 10.2023
- Cultivated strong customer relationships through exemplary service and support.
- Assisted clients in comprehending loan terms for informed decision-making.
- Originated, reviewed, processed, and closed customer loan proposals efficiently.
- Collaborated with underwriters to address application issues and enhance approvals.
- Communicated effectively with clients and processing teams to ensure swift loan closings.
- Explained various loan types tailored to client needs and financial objectives.
- Maintained customer satisfaction by providing timely and accurate loan status updates.
- Developed a robust referral network to generate new mortgage loan opportunities.
Platinum Licensed Mortgage Loan Officer
LoanDepot
Plano
03.2019 - 08.2022
- Facilitated prompt loan closings by collaborating with clients, processing teams, and third parties.
- Maintained customer satisfaction through timely and accurate loan status updates.
- Resolved application issues by coordinating with underwriters and addressing client concerns.
- Guided clients in submitting missing loan documents for efficient application completion.
- Advised clients on suitable loan products and terms to meet financial objectives.
AVP of Marketing
SimpliFi Loans
Addison
05.2018 - 03.2019
- Promoted and led culture of performance enhancement through coaching and mentoring of direct reports.
- Enhanced business partnerships through proactive prospecting and follow-up activities with VPs.
- Distinguished between best, average, and potential referral partners to strengthen pipeline development.
- Aligned organizational objectives with company mission to foster growth and integrate work strategies.
Senior Loan Officer/Team Leader
CU Members Mortgage
Addison
03.2001 - 05.2018
- Maintained confidentiality of bank records and client information.
- Negotiated loan terms with credit unions to achieve favorable outcomes for customers and lenders.
- Guided clients through mortgage options and tailored solutions to meet needs.
- Maintained comprehensive knowledge of industry regulations and lending products.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Tracked and managed new leads and followed up on referral business.
- Assisted clients in understanding loan terms to promote informed decision-making.
- Evaluated customer credit histories and financial documents for accurate loan processing.
Education
Bachelor of Science - Kinesiology
East Texas Baptist University
Marshall, TXMarshall, TX
Skills
- Loan origination
- Credit analysis
- Customer relationship management
- Team collaboration
- Effective communication
- Relationship building
- Problem solving
- Attention to detail
- Loan management
- Loan application management
- Data interpretation
- Pre-approval process
- Refinancing options
- Desktop underwriter expert
- Goal oriented
- Residential mortgage lending regulations
- Appraisal review
- Teamwork
- Interpersonal skills
Accomplishments
- Multiple year Presidents club award winner
- Top producer for multiple years
- Built a servicing portfolio for 3,500 loans for a total of 475 million dollars
Timeline
New Car Sales Consultant
Vanguard Chevrolet
12.2024 - Current
Licensed Mortgage Loan Officer
Amerisave Mortgage
09.2022 - 10.2023
Platinum Licensed Mortgage Loan Officer
LoanDepot
03.2019 - 08.2022
AVP of Marketing
SimpliFi Loans
05.2018 - 03.2019
Senior Loan Officer/Team Leader
CU Members Mortgage
03.2001 - 05.2018
Bachelor of Science - Kinesiology
East Texas Baptist University