Mandy Maddox-Brewster
Hartsville,TN
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
2
2
years of professional experience
Work History
Assistant Manager
AAA CASH Store
Cookville, TN
09.2022 - 10.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Implemented new procedures or systems to improve efficiency within the organization.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Dollar General Market
Castilian Springs , TN
07.2021 - 10.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Implemented new procedures or systems to improve efficiency within the organization.
Education
Associate of Applied Science - Nursing Lpn
Wabash Valley College
Mount Carmel, IL05-2004
Associate of Science - Counseling Psychology
Lincoln Land Community College
Springfield, IL08-2002
Skills
- Sales monitoring
- Recruiting and interviewing
- Budget assistance
- Time management
- Adaptability and flexibility
- Operations management
- Team collaboration
- Money handling
- Marketing
- Orientating and training
- Staff supervision
- Customer relations
- Employee engagement
- Inventory management
- Reporting and documenting
- Customer service and satisfaction
- Employee supervision
- Staff training and development
- Retail operations management
- Team leadership
- Marketing tactics
- Business administration
- Workplace safety compliance
- Cost control
- Google drive
- Task delegation
- Contract management
- Coaching and mentoring
- Conflict resolution
- Policy enforcement
- Verbal and written communication
- Customer service
- Customer rapport
Timeline
Assistant Manager
AAA CASH Store
09.2022 - 10.2023
Assistant Manager
Dollar General Market
07.2021 - 10.2022
Associate of Applied Science - Nursing Lpn
Wabash Valley College
Associate of Science - Counseling Psychology
Lincoln Land Community College