David Payne
Bossier City,LA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Educated in the field of Information Technology and proficient in the use of personal computers, Apple, and Android devices.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Shift Manager
Sam's Town Casino
Shreveport, LA
07.2019 - Current
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company service standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Provided end user support for hardware, software, and customer account issues.
- Responsible for maintenance, troubleshooting, and diagnosing PC hardware, software, and ATM kiosks.
Shift Supervisor
Sam's Town Casino
Shreveport, LA
04.2003 - 07.2019
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for manager.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided end user support for PC hardware and software issues.
- Trained employees on the use of new systems, software, and software updates.
- Provided maintenance, troubleshooting, and diagnosing of PC hardware, software, and ATM kiosks.
- Followed escalation procedures for computer issues when needed.
Casino Cashier/Master Banker
Sam's Town Casino
Shreveport, LA
04.1997 - 04.2003
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Processed various cash transactions and answered gaming customer questions.
- Secured casino funds not in use after balancing cash drawer.
- Protected cage from unauthorized access and monetary losses by consistently following security protocols.
Education
Bachelor of Science - Business Management Information Systems
Liberty University
Lynchburg, VA 08.2012 - 12.2016
Skills
Technical troubleshooting
Hardware knowledge
Equipment setup
Awards
- Leader of the Quarter - 1st Quarter 2021, Sam's Town Casino, Shreveport, LA
- Summa Cum Laude - Liberty University, Lynchburg, VA
Timeline
Shift Manager
Sam's Town Casino
07.2019 - Current
Bachelor of Science - Business Management Information Systems
Liberty University
08.2012 - 12.2016
Shift Supervisor
Sam's Town Casino
04.2003 - 07.2019
Casino Cashier/Master Banker
Sam's Town Casino
04.1997 - 04.2003