Carlee Naylor
Gilbert,United States
Summary
Administration professional skilled in team management, customer care, and efficient database maintenance. Proven track record in enhancing office operations through meticulous document verification and strategic staff scheduling. Adept at leveraging robust money handling and safe handling standards to optimize operational efficiency and compliance.
Overview
17
17
years of professional experience
Work History
Post Closer
Champions Funding LLC
06.2024 - Current
- Checked accuracy and completeness of all paperwork.
- Conducted thorough reviews of closed loan files for accuracy and completeness.
- Worked with warehouse banks to manage shipment of collateral documents.
- Improved workflow efficiency by implementing an organized filing system for closed loans.
- Maintained open communication with team members, fostering a collaborative work environment that led to improved performance outcomes.
- Developed strong working relationships with third-party vendors, facilitating smooth transactions during the closing process.
- Enhanced client satisfaction by ensuring accurate and timely preparation of loan closing documents.
- Prepared and reviewed buyer, seller, HUD and other transaction documents.
Office Manager
Champions Funding LLC
05.2024 - 06.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Administration Receptionist
Fresenius Dialysis
05.2022 - 06.2024
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance
- Streamlined office operations by ordering and distributing supplies in a timely manner
- Enhanced record keeping by creating and updating physical and digital files, ensuring accurate and compliant documentation
- Answered incoming calls and re-directed calls to other team members
- Handled complaints and questions
- Provided clerical support to company employees by copying, faxing, and filing documents
- Kept reception area clean and neat to give visitors a positive first impression.
Central Operations Specialist
Amazon
11.2021 - 05.2022
- Directed dispatching, routing and tracking of delivery drivers
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
- Responded to over 300+ daily caller requests with information about assistance and timeframes
- Directed investigations to verify and resolve customer or driver complaints.
General Manager
Lenny's Burger
02.2008 - 11.2021
- Elevated team performance through strategic motivation and leadership
- Implemented rigorous sanitation procedures, ensuring optimal kitchen cleanliness
- Managed food preparation, strictly adhering to safety protocols
- Efficiently handled financial transactions and balanced tills
- Maintained ideal supply levels through proactive monitoring and reordering.
Education
Bachelor of Science (B.S.) - Business -
Mesa Community College
Tempe, Arizona12.2015
Bachelor of Science (B.S.) - Business -
Arizona State University
Tempe, Arizona12.2017
Skills
- Staff Training
- Document Verification
- Customer Care
- Staff Scheduling
- Safe Handling Standards
- Communication Skills
- Time Management
- Customer service
References
- Bill Naylor, Lenny's Burger, Bill.naylor@yahoo.com, (602)885-5604
- Shelley Newton, Lenny's Burger, (480)370-2585
- Sue Peterson, Fresenius Medical Care, Sue.peterson@freseniusmedicalcare.com, (989)413-8768
- Vanessa Martinez, Fresenius Medical Care, Vanessa.martinez@freseniusmedicalcare.com, (909)210-2271
Timeline
Post Closer
Champions Funding LLC
06.2024 - Current
Office Manager
Champions Funding LLC
05.2024 - 06.2024
Administration Receptionist
Fresenius Dialysis
05.2022 - 06.2024
Central Operations Specialist
Amazon
11.2021 - 05.2022
General Manager
Lenny's Burger
02.2008 - 11.2021
Bachelor of Science (B.S.) - Business -
Mesa Community College
Bachelor of Science (B.S.) - Business -
Arizona State University