Summary
Overview
Work History
Education
Skills
Timeline
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Renee Davis

Orlando,FL

Summary

Determined Sales Support Manager versed in providing sales teams with knowledge and resources needed to reach objectives. Offering 5 years of sales expertise coupled with dedication to exceeding company-defined sales goals.

Overview

14
14
years of professional experience

Work History

MINDs Ed Adult Online Teaching
05.2020 - 07.2021
    • Developed innovative lesson plans to engage students in English language learning.
    • Assessed student progress and provided feedback to improve performance and establish academic success.
    • Prepared and implemented lesson plans covering required course topics.
    • Designed and implemented assessments to measure student progress in English language learning.

Sales Administrator

Trustwave
05.2019 - 05.2021
    • Order support for international sales team
    • Ensuring all documents are processed and included in the opportunity in Salesforce
    • Any missing information, pricing, SKU's our department handles
    • Research, doing reports, and interaction between Legal, Finance, and Delivery Operations are part of the intercompany relationships we maintain.

Cambly Online Adult Tutoring
08.2019 - 07.2020
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Supported student skill development in alignment with personal and academic goals.
  • Designed and implemented assessments to measure student progress in English language learning.
  • Coordinated activities to encourage interest in reading.

English Teacher

First Online
01.2019 - 01.2020
  • Developed innovative lesson plans to engage students in English language learning.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Prepared and implemented lesson plans covering required course topics.
  • Designed and implemented assessments to measure student progress in English language learning.

Sales Administrator

Rand McNally
01.2017 - 05.2019
  • Responsible for commercial transportation order processing and tracking returns
  • Interact between the Sales and Field Service Reps to ensure accuracy of orders
  • Utilize Salesforce and other systems to process orders, daily reports and research.

Enrollment Coordinator

Pearson Learning
11.2015 - 12.2016
  • Supported the student application process by partnering with Enrollment Advisors to contact potential students for various degree programs
  • Maintained a minimum standard of outbound calls to students
  • Approached every call with a goal to set an appointment for the Enrollment Advisors
  • Adhere to lead management plan guidelines for each lead in the database.

Member/Provider Service Representative

Illinicare, Division of Centene
11.2014 - 10.2015
  • Responsible for handling member and provider calls as related to membership, eligibility, claims, authorization, benefits, and changes to demographics or PCP's
  • Deal with marketplace and Medicaid members
  • Proficient in using CRM, Portico, MEDI, Outlook
  • Worked with Dental Quest, Opti-care and US Script to resolve provider or member issues related to dental, vision, prescriptions or durable medical equipment.

Call Center Representative

North Shore University Health System
06.2007 - 03.2012
  • Proficient in EPIC, an online medical record patient database
  • Responsible for handling sensitive and confidential medical records for patients calling to schedule tests and procedures instructed by their physicians
  • Negotiating times and facility availability to service patients is a key component of the duties provided
  • Delegated responsibility of disseminating Gastroenterology preparation kits
  • Writing Contributor of The Patient Access News Flash Newsletter team.

Education

Certification Masters 150 Hour Course Teaching English as a Foreign Language -

Learn TEFL
England
01.2019

MA - Curriculum and Instruction (English

Arizona State University
Tempe, AZ
2015

MA - Organizational Leadership

Gonzaga University
Spokane, WA
2013

MA - Honors Intercultural Communication

Regis University
Denver, CO
2010

BA - Speech Communications

University of Illinois
Champaign Urbana, IL
05.1978

Skills

    • Microsoft Office, Windows 10, EPIC, CRM, Call Center, MEDI, Adobe Acrobat, customer service, Type 40-50 WPM, Salesforce, Management Trainer/mentor, communication, organizational skills, multitasking account management, proposal writing
    • Sales Tracking
    • Client Relationship Management
      • Lead Generation
      • Account Management
      • Prospecting Skills

Timeline

MINDs Ed Adult Online Teaching
05.2020 - 07.2021

Cambly Online Adult Tutoring
08.2019 - 07.2020

Sales Administrator

Trustwave
05.2019 - 05.2021

English Teacher

First Online
01.2019 - 01.2020

Sales Administrator

Rand McNally
01.2017 - 05.2019

Enrollment Coordinator

Pearson Learning
11.2015 - 12.2016

Member/Provider Service Representative

Illinicare, Division of Centene
11.2014 - 10.2015

Call Center Representative

North Shore University Health System
06.2007 - 03.2012

Certification Masters 150 Hour Course Teaching English as a Foreign Language -

Learn TEFL

MA - Curriculum and Instruction (English

Arizona State University

MA - Organizational Leadership

Gonzaga University

MA - Honors Intercultural Communication

Regis University

BA - Speech Communications

University of Illinois

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Renee Davis