Marinda Scott
Aubrey
Summary
Professional, experienced administrative professional prepared for this role. Strong focus on team collaboration and achieving results. Skilled in data entry, document management, and customer service. Known for reliability and adaptability in changing environments.
Overview
9
9
years of professional experience
Work History
Clerk Specialist
Rush Enterprises
11.2024 - 06.2026
- Processed customer orders accurately, ensuring timely delivery and satisfaction.
- Managed inventory records using ERP systems to maintain stock levels.
- Assisted in training new clerical staff on operational procedures and software tools.
- Developed streamlined filing systems to enhance data retrieval efficiency.
- Implemented quality control measures to improve documentation accuracy and reduce errors.
- Led initiatives that optimized workflow processes, increasing overall team productivity.
- Ensured accurate recordkeeping by diligently updating databases with new client information or changes to existing data.
- Assisted management in decision-making processes, providing detailed reports on departmental performance.
Customer Service Representative
OMNI LOGISTICS
08.2021 - 10.2024
- Created and maintained customer files within SAP
- Responsible for order entry, tracking and customer follow up
- Worked with internal departments to ensure we provided excellent customer service
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
Customer Service Representative
WILLIAMS-SONOMA, INC.
12.2019 - 06.2021
- Assisted customer in inbound call center environment
- Verified customer information
- Placed orders as needed
- Fixed order/account issues for customers
- Provided accurate and appropriate information in response to customer inquiries
Customer Service Representative
MAXIMUS
08.2017 - 02.2019
- Scheduled and assisted veterans with setting appointments for medical treatment
- Analyzed medical records/insurance
- Directed calls to providers
- Updated customers profiles as needed
Education
High School Diploma - Criminal Justice
COLLIN COUNTY COMMUNITY COLLEGE
Frisco, TXSkills
- Microsoft Office
- SAP
- Order Entry and Tracking
- Logistics knowledge
- Typing speed
- Filing systems
- Document scanning
- Spreadsheet management
Timeline
Clerk Specialist
Rush Enterprises
11.2024 - 06.2026
Customer Service Representative
OMNI LOGISTICS
08.2021 - 10.2024
Customer Service Representative
WILLIAMS-SONOMA, INC.
12.2019 - 06.2021
Customer Service Representative
MAXIMUS
08.2017 - 02.2019
High School Diploma - Criminal Justice
COLLIN COUNTY COMMUNITY COLLEGE