Jerry Gill

• Collaborated with colleagues to develop and implement new office procedures, resulting in an organized and efficient work environment
• Also worked directly tax payers at front desk processing business applications, also making sure all the necessary documents, clearences and payments were provided to the financial dept before licences were issued. Provided backup support for phone operator. As well as other colleagues during breaks and lunch hour. Once the licence is issued per tax payer all documents are filed alphabetically.

I was front desk customer service, I greeted customers, created client folders, paired and seated clients with tax professionals, took payments, printed checks and other necessary office Duties. I also maintained the lobby by keeping trash, client seating and overall appearance of the front office clean. Handled all incoming calls and customer complaints accordingly. Maintained a friendly environment while carefully resolving customer complaints and concerns. Skillfully using proper channels to resolve all types of customer issues.