Maudie Armstrong-LOper
Waipahu,HI
Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
9
9
years of professional experience
Work History
Sales Associate
Petco
Waipahu, HI
01.2022 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Server
Foggy Bottom Kitchen
Ardmore, OK
10.2021 - 12.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Barista Shift Lead
Throttle Junkies Java House LLC
Lone Grove, OK
11.2020 - 10.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Resident Assistant
Fort Lewis College
Durango, CO
08.2019 - 08.2020
- Assisted residents in preparing for activity and social programs.
- Attended, participated and contributed to monthly/weekly staff meetings addressing resident needs.
- Responded to room transfers, incident reports and maintenance requests.
- Counseled residents on career, academic and personal concerns.
- Led by example through mature behavior consistent with university regulations and rules.
- Counseled peers on career, academic and personal concerns.
- Implemented and enforced university and campus housing policies.
- Mediated and conflicts to achieve peaceful and fair resolutions.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Server
Baldwins Restaurant
Ardmore, OK
08.2015 - 07.2020
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Intern
Citizen Potawatomi Nation
Tecumseh, OK
06.2018 - 08.2018
- Became strong advocate for tribal youth evolvement.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Beauty Advisor
Ulta Beauty Inc.
Ardmore, OK
08.2017 - 05.2018
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Server
Cotton Patch Cafe
Ardmore, OK
08.2016 - 06.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
Bachelor of Science - Cell And Molecular Biology
Fort Lewis College
Durango, CO05.2024
High School Diploma -
Lone Grove High School
Lone Grove, OK05.2018
B.A.C.E Certification - Biotechnology
Southern Oklahoma Technology Center
Ardmore, OK05.2017
Skills
- Order Processing
- Stockroom Upkeep
- Self-Checkout Assistance
- Store Opening and Closing
- Cash Handling
- Work Station Assignments
- Optimal Inventory Levels
- Safe Food Handling
- Resident Support
- Enforcing Safety Protocols
- Activity Oversight
- Dormitory Program Operations
- Student Needs Assessments
Timeline
Sales Associate
Petco
01.2022 - 04.2022
Server
Foggy Bottom Kitchen
10.2021 - 12.2021
Barista Shift Lead
Throttle Junkies Java House LLC
11.2020 - 10.2021
Resident Assistant
Fort Lewis College
08.2019 - 08.2020
Intern
Citizen Potawatomi Nation
06.2018 - 08.2018
Beauty Advisor
Ulta Beauty Inc.
08.2017 - 05.2018
Server
Cotton Patch Cafe
08.2016 - 06.2017
Server
Baldwins Restaurant
08.2015 - 07.2020
Bachelor of Science - Cell And Molecular Biology
Fort Lewis College
High School Diploma -
Lone Grove High School
B.A.C.E Certification - Biotechnology
Southern Oklahoma Technology Center
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