Deborah Lee Havard
Berwick,PA
Summary
Dynamic Pharmacy Technician with a proven track record at Chewy and Walmart, enhancing pharmacy workflow and customer satisfaction. Expert in pharmacology knowledge and workflow optimization, demonstrated through meticulous medication management and efficient problem-solving. Excelled in team collaboration and confidentiality, significantly improving service quality and patient care.
Overview
26
26
years of professional experience
Work History
Pharmacy Technician
Chewy
10.2024 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Customer Service Representative
Frontier Communications
03.1999 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Pharmacy Technician
Walmart
04.2005 - 08.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Education
Certificate of Technical Studies - Certificate
Allied Medical School
Swoyersville PA06-2005
Associate of Science - Information And Computer Systems
Luzerne County Community College
Nanticoke, PA05-1996
High School Diploma -
Meyers High School
Wilkes-Barre, PA06-1981
High School Diploma -
Wilkes Barre Vo Tech
Wilkes-Barre, PA06-1981
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Supply Restocking
- Pharmacy Ethics
- Pharmacology knowledge
- HIPAA
Timeline
Pharmacy Technician
Chewy
10.2024 - Current
Pharmacy Technician
Walmart
04.2005 - 08.2012
Customer Service Representative
Frontier Communications
03.1999 - 12.2022
Certificate of Technical Studies - Certificate
Allied Medical School
Associate of Science - Information And Computer Systems
Luzerne County Community College
High School Diploma -
Meyers High School
High School Diploma -
Wilkes Barre Vo Tech
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