Christopher Quinn
Farmington Hills,MI
Summary
Hard working and energetic Sales Manager with more than 20 years in the automotive business.
Overview
21
21
years of professional experience
Work History
General Manager
Feldman Hyundai of New Hudson/Genesis of New Hudso
01.2023 - 01.2025
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Trained and guided team members to maintain high productivity and performance metrics.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
General Sales Manager
Feldman Hyundai/Genesis of New Hudson
01.2020 - 01.2023
- Hire and Train all sales staff
- Construct all deals and work with customers to arrange for financing
- Build and submit all deals to banks
- Oversee all aspects of inventory including dealer trades and allocations
- Forecast and track annual, quarterly, and monthly car sales to maximize gross profits
- Maintain a high level of customer satisfaction in sales and service to increase retention and referrals
- Coach sales staff on best practices for improving performance, effective follow-up, closing deals, and meeting and exceeding sales goals
- Oversee Sales, Service, and Parts departments
- Continuously update my skills as a manager to adapt to market trends
- Developed and implemented comprehensive salesperson training program.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Sales Manager
Feldman Hyundai/Genesis of New Hudson
05.2016 - 01.2020
- Hire and Train all sales staff
- Construct all deals and work with customers to arrange for financing
- Build and submit all deals to banks
- Manage inventory
- Forecast and track annual, quarterly, and monthly car sales to maximize gross profits
- Maintain a high level of customer satisfaction in sales to increase retention and referrals
- Coach sales staff on best practices for improving performance, effective follow-up, closing deals, and meeting and exceeding sales goals
- Conduct daily and weekly sales meetings
- Oversee all aspects of the Sales Department
Sales/Training Manager
Champion Chevrolet
01.2015 - 03.2016
- Trained all new employees on all aspects of sales and dealership processes
- Prospect new customers
- Remained aware of changing technology in the brand in order to train on the latest advancements
- Conducted daily sales meetings with new staff
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Sales/Sales Manager
Grand Blanc Motorcars
01.2011 - 01.2015
- Hired and trained all sales staff
- Approved all deals before financing
- Monitored sales and staff for 4 brands
- Coached underperforming sales staff in sales techniques
- Managed promotional strategies to drive new business
- Determined pricing and promotions for all inventory
- Continuously updated my skills as a manager to adapt to market trends
- Built and maintained client relationships in order to sell vehicles
- Prospected new customers
- Remained certified for 3 brands to better my sales abilities
- Maintained an above average Customer Satisfaction Score
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Sales
Lafontaine Cadillac
01.2007 - 01.2009
- Build and maintain client relationships in order to successfully sell vehicles
- Follow up with all customers in order to maintain relationships to build further sales possibilities and referrals
- Prospect new customers
- Remain aware of changing trends and new technology
Sales/Inernet Sales
Erhard BMW of Bloomfield Hills
01.2004 - 01.2007
- Answer online customer inquiries in a timely manner
- Create sales promotions that are beneficial to the customer and the dealership
- Communicate with customers via email to keep them informed of new products and features
- Build and maintain client relationships in order to successfully sell vehicles
- Follow up with all customers in order to maintain relationships to build further sales possibilities and referrals
- Prospect new customers
- Remain aware of changing trends and new technology
Education
Accounting/Business -
Oakland Community College
Farmington Hills, MI01-1998
Skills
- Strong leadership skills
- Organized
- Energetic
- Proficient in the use of CRM and DMS systems
- Hyundai and Genesis Certified
- Sales
- Employee scheduling
- Staff supervision
- Facility management
- Staff training and development
Timeline
General Manager
Feldman Hyundai of New Hudson/Genesis of New Hudso
01.2023 - 01.2025
General Sales Manager
Feldman Hyundai/Genesis of New Hudson
01.2020 - 01.2023
Sales Manager
Feldman Hyundai/Genesis of New Hudson
05.2016 - 01.2020
Sales/Training Manager
Champion Chevrolet
01.2015 - 03.2016
Sales/Sales Manager
Grand Blanc Motorcars
01.2011 - 01.2015
Sales
Lafontaine Cadillac
01.2007 - 01.2009
Sales/Inernet Sales
Erhard BMW of Bloomfield Hills
01.2004 - 01.2007
Accounting/Business -
Oakland Community College