HOWARD WRAY
Orlando,USA
Summary
Results-driven management professional with over 20 years in restaurant operations and team leadership. Expertise in optimizing daily operations, enhancing customer service, and driving business profitability. Experienced in staff supervision, training, inventory management, and problem resolution. Committed to fostering a positive work environment and exceeding company objectives.
Overview
1
1
Certification
26
26
years of professional experience
Work History
General Manager
Wing House
Kissimmee, Florida
02.2008 - Current
- Progressed through four levels of responsibility, advancing from Line Cook to Shift Manager, Kitchen Manager, and ultimately General Manager based on demonstrated leadership, operational knowledge, and performance.
- Oversaw daily restaurant operations and a team of 25-30 employees, providing leadership, coaching, scheduling, and performance management to ensure smooth and efficient service.
- Managed key financial and operational metrics, including P&L, AUV, COGS, EBITDA, SLEBITDA, food cost, and LBW, while identifying opportunities to control costs and improve profitability.
- Maintained labor costs at or near the company's 15% labor goal through strategic scheduling, staffing adjustments, and effective labor management.
- Monitored COGS and food costs through inventory management, waste reduction, portion control, and adherence to company cost-control procedures.
- Analyzed P&L statements to evaluate sales, labor, food costs, and operating expenses and make informed business decisions.
- Led, trained, and developed front-of-house and back-of-house employees while maintaining company standards for service, food quality, cleanliness, and guest satisfaction.
- Directed high-volume restaurant operations, ensuring compliance with company policies, health and safety standards, and operational procedures.
- Collaborated with leadership to achieve sales, labor, food-cost, and profitability targets while maintaining an exceptional guest experience.
Manager
Burger King
Orlando, Florida
09.2000 - 12.2007
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed staff schedules to maintain optimal staffing levels.
- Monitored staff performance and addressed issues.
- Trained new employees on operational procedures and customer service standards.
- Supervised daily operations to ensure smooth service delivery.
Education
High School Diploma -
Evans High School
Orlando, FLSkills
- Financial Management
- Operational Accountability
- Excellent Customer Service
- Strong Leadership Skills
- Team management
- Excellent Communication Skills
- Effective Problem Solver
- Organized and Detail-Oriented
- Fast-paced adaptability
- Strong Work Ethic
- Team-Oriented
Certification
Serv Safe Certificate
Timeline
General Manager
Wing House
02.2008 - Current
Manager
Burger King
09.2000 - 12.2007
High School Diploma -
Evans High School