Krystal Hagemeier
Olive Branch,MS
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Diagnostic Flinn Imaging
Memphis, TN
06.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
PCA
Baptist Desoto Hospital
Southaven, MS
06.2021 - 01.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Home Health Caregiver
Serving Our Seniors
Collierville, TN
03.2019 - 11.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Education
Diploma -
Tongue Point High School
Astoria, ORCertificate - Medical Assistant
Tongue Point
Astoria, ORSkills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Registration
- HIPAA Compliance
- Appointment Setting
- Insurance Verification
- Payment Collection
Timeline
Medical Receptionist
Diagnostic Flinn Imaging
06.2023 - Current
PCA
Baptist Desoto Hospital
06.2021 - 01.2023
Home Health Caregiver
Serving Our Seniors
03.2019 - 11.2020
Diploma -
Tongue Point High School
Certificate - Medical Assistant
Tongue Point