Antone Chapman
OKC
Summary
Customer-focused and results-driven professional with extensive experience in sales, customer service, and account management across the insurance, telecommunications, and mobility sectors. Proven ability to deliver tailored solutions, achieve sales targets, and maintain client satisfaction. Adept at using advanced systems to manage accounts and deliver efficient service in high-volume environments.
Overview
14
14
years of professional experience
Work History
Sales Floor Associate Cashier
Caseys General Stores Inc
03.2025 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Issued receipts and processed refunds, credits, or exchanges.
- Supported loss prevention initiatives by monitoring potential shoplifting activity and reporting suspicious behavior to management.
- Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
Inside Account Executive - Residential Outbound
Windstream
01.2024 - 12.2024
- Conducted outbound sales calls to prospective and existing residential customers to promote Windstream’s products and services
- Assessed customer needs to provide tailored service packages and effectively closed sales
- Met and exceeded sales quotas while maintaining a high standard of professionalism in a remote environment
- Managed customer accounts, ensuring accurate updates and documentation in CRM systems
- Delivered excellent customer service through active listening and product knowledge
Insurance Service Representative II - Commercial
Nationwide Insurance
10.2022 - 11.2023
- Delivered exceptional customer service to commercial clients by managing policy changes, resolving billing inquiries, and providing tailored insurance solutions
- Processed documents such as certificates of insurance, auto ID cards, and endorsements with accuracy
- Retained customers by offering consultative guidance and recommending appropriate policy options during On Your Side care reviews
- Leveraged systems such as Passport and Flex Billing to efficiently resolve client issues and maintain up-to-date account records
- Assisted peers with training and process improvement initiatives as a subject matter expert
Customer Service Agent - Mobility
AT&T Mobility
09.2011 - 12.2021
- Assisted customers via phone, chat, and email to address inquiries, resolve issues, and provide technical support
- Promoted AT&T products and services, achieving sales targets through upselling and cross-selling strategies
- Maintained accurate and up-to-date customer records in the company’s systems
- Delivered live product demonstrations and customized solutions tailored to client needs
- Provided troubleshooting assistance for technical issues, escalating complex cases as needed
Education
Network+ - Network And System Administration
Francis Tuttle Technology Center
Oklahoma City, OK09.2010
Skills
- Customer Service Excellence
- Sales and Account Management
- Insurance Policy Administration
- Technical Troubleshooting
- CRM and Data Management Systems (eg, Passport, Flex Billing)
- Consultative Problem-Solving
- Effective Communication and Collaboration
Timeline
Sales Floor Associate Cashier
Caseys General Stores Inc
03.2025 - Current
Inside Account Executive - Residential Outbound
Windstream
01.2024 - 12.2024
Insurance Service Representative II - Commercial
Nationwide Insurance
10.2022 - 11.2023
Customer Service Agent - Mobility
AT&T Mobility
09.2011 - 12.2021
Network+ - Network And System Administration
Francis Tuttle Technology Center
Similar Profiles
Julian VisliselJulian Vislisel
Cashier at Caseys General Stores IncCashier at Caseys General Stores Inc
Tabitha StanleyTabitha Stanley
Training Store General Manager at Caseys General Stores IncTraining Store General Manager at Caseys General Stores Inc
Chanda WoodsChanda Woods
Manager at Caseys General Stores IncManager at Caseys General Stores Inc