Sherri Maynard
Childcare Network
OKLAHOMACITY,OK
1
Certification
31
years of professional experience
Detail-oriented customer service representative with a background in education and administrative support. Expertise in CRM systems and staff training, committed to improving customer relations and operational efficiency.
Work History
Customer Service Representative
2 Years 7 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed ticket sales and managed customer accounts using CRM systems.
- Collaborated with team members to enhance customer experience during events.
- Developed training materials for new staff to improve service delivery standards.
School Age Teacher
2 Years 9 Months- Developed engaging lesson plans tailored to diverse learning styles and interests of students.
- Conducted regular assessments to monitor student progress and adapt instruction accordingly.
- Implemented classroom management strategies to maintain a positive and stimulating learning environment.
- Fostered collaborative relationships with parents to support children's educational and emotional needs.
Receptionist
3 Months- Provided administrative support, including answering phones and responding to inquiries promptly.
- Developed efficient filing systems for client records, improving data retrieval speed and accuracy.
- Maintained office supplies inventory, optimizing procurement processes for cost-effectiveness and efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive a positive first impression.
Student Assistant
2 Months- Streamlined administrative processes, improving efficiency in document management and communication flow.
- Supported faculty by preparing instructional materials and maintaining classroom organization.
- Assisted students in navigating technology resources and accessing academic support services.
Tax Preparer
3 Months- Prepared and filed individual and business tax returns using IRS guidelines.
- Reviewed client documents for accuracy and completeness before submission.
- Collaborated with clients to gather necessary financial information and resolve queries.
- Mentored junior staff in tax preparation processes and customer service best practices.
Head Custodian
5 Years 9 Months- Managed daily custodial operations to ensure cleanliness and safety across facilities.
- Trained and supervised team members on best practices for sanitation and maintenance.
- Coordinated routine inspections to identify areas for improvement in facility upkeep.
- Implemented inventory control systems for cleaning supplies, optimizing resource usage.
Assistant Secretary
9 Months- Managed confidential documents, ensuring compliance with privacy regulations.
- Coordinated scheduling and communication for administrative meetings and events.
- Streamlined office procedures to enhance operational efficiency across departments.
- Developed and maintained filing systems for easy access to critical information.
Substitute Teacher
2 Years 9 Months- Adapted lesson plans to meet diverse student needs, ensuring engagement and understanding.
- Delivered instructional support to students across various subjects, fostering a positive learning environment.
- Implemented classroom management techniques, maintaining order and promoting respectful interactions.
- Collaborated with permanent teachers to evaluate student progress and provide feedback on performance.
Education
High School Diploma
Administrative Assistant - Administrative Assistant
Customer Service - Customer Service
Associate of Arts - Elementary Education
Skills
Customer relationship management (CRM)
Customer service
Customer relations
Database management
Client relations
Microsoft Office Suite
Microsoft Excel
Microsoft Outlook
Document management
Administrative support
Clerical support
Filing
Paperwork processing
CRM software
Spreadsheets
Customer account management
Record organization
Staff training
Multi-line phone management
Customer interaction tracking
Multi-line phone talent
Communication clarity
Accomplishments
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
Certification
Microsoft Office 2003 (word, Excel, PowerPoint, Outlook, Publisher) Typing 45 to 50 wpm Filing Data Entry 7100 sph Office Machines (Fax, Scammer, Multi-line Telephones, Calculator, Transcription Machine) Formatting Office Procedures Business Math Business Communication Internet
Timeline
Customer Service Representative
Comets Baseball
03.2024 - CurrentRead More
School Age Teacher
Childcare Network
01.2024 - CurrentRead More
Receptionist
Home Instead Senior Care Home
02.2006 - 05.2006Read More
Student Assistant
Metro Technology Centers
03.2005 - 05.2005Read More
Tax Preparer
Martin's Tax Service
01.2005 - 04.2005Read More
Assistant Secretary
Crooked Oak Public Schools
08.1997 - 05.1998Read More
Head Custodian
Marriott Management Services
08.1996 - 05.2002Read More
Substitute Teacher
Crooked Oak Public Schools
08.1995 - 05.1998Read More
Metro Technology Centers
Administrative Assistant from Administrative Assistant
Read More
Belfry High School
High School Diploma
Read More
Metro Technology Centers
Customer Service from Customer Service
Read More
Rose State College
Associate of Arts from Elementary Education
Read More
Business Professional of America
I was a Member of Professional of America for 3 years