Alejandra Benitez
Orlando,FL
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Overview
3
3
years of professional experience
Work History
Assistant Property Manager
Elandis
Orlando, FL
11.2023 - Current
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Prepared monthly financial reports for review by the property manager.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Collected first month's rent along with security deposit prior to move-in date.
- Collected monthly assessments, rental fees, deposits and payments.
- Escalated critical issues to property manager to promote immediate resolution.
Leasing Agent Assistant
Elandis
Orlando, FL
02.2023 - 11.2023
- Assisted Leasing Agents in responding to tenant inquiries and complaints.
- Maintained accurate records of all rental agreements and lease renewals.
- Updated the property management software with changes in occupancy, rent payments and other tenant information.
- Conducted market surveys to determine competitive rates for leasing units.
- Organized open house events to promote available properties.
- Ensured that all leases were signed properly according to company policies and procedures.
- Performed regular walkthroughs of vacant units to ensure they are ready for showings.
- Developed marketing materials such as flyers, brochures, advertisements., to advertise available properties.
Front Desk Agent
Disney
Orlando, FL
04.2022 - 01.2023
Front Desk Agent
Wyndham Vacation Ownership
Orlando, FL
07.2021 - 03.2022
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Computed bills, collected payments and made change for guests.
- Kept records of room availability and guest accounts, manually or using computers.
Skills
- Vacant unit monitoring
- Telephone and email etiquette
- Tenant conflict resolution
- Business processes and procedures
- Yardi software proficiency
Timeline
Assistant Property Manager
Elandis
11.2023 - Current
Leasing Agent Assistant
Elandis
02.2023 - 11.2023
Front Desk Agent
Disney
04.2022 - 01.2023
Front Desk Agent
Wyndham Vacation Ownership
07.2021 - 03.2022