Alice Na
SAN BERNARDINO,CA
Summary
Conscientious Healthcare professional offering over 20 years of experience in fast-paced settings. Competent in organizing charts and preparing patient rooms. Positive and upbeat with excellent communication skills.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
21
21
years of professional experience
Work History
Medical Front Office Lead
Memorialcare Medical Foundation
Irvine, CA
01.2001 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Documented patient information in EMR.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Coordinated work of junior staff to keep team performance high and effectively handle needs of 40+ patients per day.
- Called and faxed pharmacies to submit prescriptions and refills.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Post charges to submit claims
- Billing Tasks
- Monthly Managerial Reports
- Daily deposits for pick up by courier
- Manage staff schedule
- Order supplies for medical office
- Time Management
Skills
- Clinical Documentation
- Multi-Line Telephone System Operation
- Completing Insurance Forms
- Updating Medical Records
- Clinical Supervision
- Medical Billing
- Electronic Charting
- EMR Systems
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Medical Front Office Lead
Memorialcare Medical Foundation
01.2001 - Current
Similar Profiles
Carrie SainCarrie Sain
Insurance Billing Specialist at MemorialCare Medical FoundationInsurance Billing Specialist at MemorialCare Medical Foundation
Sherrie ThomsonSherrie Thomson
Payment Poster at MemorialCare Medical FoundationPayment Poster at MemorialCare Medical Foundation
Theresa WilsonTheresa Wilson
Medical Claim Examiner at Kore1 Temp Agency/MemorialCare Medical FoundationMedical Claim Examiner at Kore1 Temp Agency/MemorialCare Medical Foundation