Susanna Miller

Broker Associate Cervera Real Estate, Miami, FL

August 2023 - Present

As a Broker Associate at Cervera Real Estate, I am responsible for providing expert real estate services to clients in the dynamic and fast-paced Miami real estate market. This role encompasses a wide range of responsibilities, combining deep industry knowledge, negotiation skills, and exceptional customer service to facilitate successful transactions.

Key Responsibilities:

• Client Representation: Serve as a trusted advisor to buyers and sellers, guiding them through the entire real estate process. Analyze client needs and provide tailored solutions, from property selection to closing.
• Market Analysis: Stay current with Miami's real estate market trends, pricing, and inventory. Conduct thorough market research to assist clients in making informed decisions.
• Property Marketing: Create and implement effective marketing strategies to showcase listings, utilizing cutting-edge technology, professional photography, and compelling property descriptions to attract potential buyers.
• Negotiation: Skillfully negotiate on behalf of clients to secure favorable terms and pricing for both buyers and sellers. Ensure all parties are satisfied with the final agreements.
• Contract Management: Manage contracts, offers, and documents to ensure a seamless and legally compliant transaction process.
• Network Building: Cultivate and expand a network of real estate professionals, including mortgage brokers, inspectors, appraisers, and other industry experts, to provide clients with comprehensive services.
• Customer Service: Provide excellent customer service throughout the buying or selling process, addressing client concerns promptly and ensuring a positive experience.
• Client Acquisition: Continuously work on expanding the client base by leveraging referrals, marketing, and building a reputation for excellence in the Miami real estate market.
• Legal Compliance: Ensure adherence to all real estate laws, regulations, and ethical standards, maintaining the highest level of professionalism and integrity.
• Record Keeping: Maintain meticulous records of transactions, contracts, and client interactions for reference and compliance purposes.

As a Broker Associate at Cervera Real Estate, I am committed to delivering the highest level of service and expertise, helping clients achieve their real estate goals in the vibrant and diverse Miami real estate market.

• Established and developed real estate agency, driving recruitment and operational growth
• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
• Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs
• Participated in team-building activities to enhance working relationships
• Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Negotiated real estate contracts to navigate transactions between buyers and sellers
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports
• Managed accounts and client records of clients, observing confidentiality and extreme discretion
• Rented high volume of properties in short timeframes to exceed quotas and maximize business revenue leading to exclusivity contract with major developer in the Brooklyn area
• Developed and maintained year-round calendar of events, raised brand awareness, and drove organic engagement with consumers and partners.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Oversaw daily operations to ensure high levels of productivity
• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Resolved problems, improved operations, and provided exceptional service
• Created plans and communicated deadlines to ensure projects were completed on time
• Worked with customers to understand needs and provide excellent service
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Exceeded goals through effective task prioritization and a great work ethic
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.