Maria Gloria Farra Otero
1266 Whispering Ln Minneola,FL
Summary
Motivated and detail-oriented professional with over 10 years of experience in customer service, retail, and hospitality. Recognized for delivering exceptional customer experiences, managing multiple responsibilities in fast-paced environments, and demonstrating reliability and dedication. Bilingual in Spanish and English, with understanding of Portuguese, and skilled in POS operations, merchandising, communication, and facility maintenance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Associate
Primark
Orlando, USA
10.2024 - Current
- Provided customer service by assisting shoppers with product selections and inquiries.
- Operated cash registers for purchases and returns, ensuring accuracy and speed.
- Maintained organized and visually appealing displays according to company
- Handled customer concerns efficiently, ensuring a positive shopping experience.
- Managed recovery processes to locate and return lost items efficiently.
- Stocked shelves with merchandise to maintain organized displays.
- Retrieved products from the backroom for customer orders and restocking.
Production Worker
Father's Table
Sanford, Florida
03.2021 - 08.2023
- Monitored production lines for quality control and consistency.
- Maintained a clean and organized workspace to ensure safety compliance.
- Cleaned up work area at end of shift to maintain safe working environment.
- Assisted in setting up production lines for manufacturing processes.
- Ensured proper labeling of completed products before shipping out.
- Conducted routine maintenance checks on all machinery used in the production line.
- Produced quality products by palletizing, packaging and assembling finished items.
Sales Associate
Madrag
Kissimmee, USA
01.2018 - 08.2019
- Answered phone calls and helped with client inquiries.
- Restocked and organized clothing, jewelry, and fashion items.
- Labeled new merchandise and updated prices as instructed.
- Assisted customers and provided fitting room support.
- Maintained store cleanliness and collaborated during busy hours.
- Assisted customers with product selection and provided personalized shopping experiences.
Host / Cashier
Coronado Springs Resort
Lake Buena Vista, USA
04.2016 - 01.2018
- Greeted and seated guests, processed payments, and addressed customer inquiries.
- Took food orders and served items, including pastries and beverages.
- Maintained cleanliness and followed food safety protocols.
- Communicated with the kitchen about menu availability.
Housekeeping Attendant
Vacation Village
Orlando, USA
10.2012 - 12.2015
- Cleaned guest rooms and suites, including changing linens, vacuuming, and sanitizing bathrooms.
- Replenished supplies and ensured rooms were prepared for new guests.
- Reported any maintenance issues to the appropriate department.
- Maintained high standards of cleanliness and guest satisfaction.
- Followed safety and sanitation procedures in accordance with hotel policies.
Education
Some College (No Degree) - Medical Record Documentation & Legal Aspects
Sourtherm
Orlando, FL07-2025
Certified Mold Assessor - certificated mold free
State of Florida
Mold-free.org 03-2025
Facial Specialist - Cosmetology
Orange Technical College
Winter Garden, FL02-2023
Skills
- Excellent Customer Service
- Cash Handling & POS
- Retail Stocking
- Multitasking & Time Management
- Conflict Resolution
- Communication & Teamwork
- Product Knowledge
- Safe Food Handling
Languages
Spanish
Native/ Bilingual
Portuguese
Elementary
English
Native/ Bilingual
Certification
- Medical Record Documentation & Legal Aspects
- The Mold Assessor Services
- Facial specialty
Portfolio
photo
Timeline
Sales Associate
Primark
10.2024 - Current
Production Worker
Father's Table
03.2021 - 08.2023
Sales Associate
Madrag
01.2018 - 08.2019
Host / Cashier
Coronado Springs Resort
04.2016 - 01.2018
Housekeeping Attendant
Vacation Village
10.2012 - 12.2015
Some College (No Degree) - Medical Record Documentation & Legal Aspects
Sourtherm
Certified Mold Assessor - certificated mold free
State of Florida
Facial Specialist - Cosmetology
Orange Technical College
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