Lucas Walcott
Morrilton,AR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in labor and sales industries Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Service Representative
AT&T
07.2023 - Current
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Generated repeat business through exemplary relationship-building efforts with both new and existing clientele.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Maintained and managed customer files and databases.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Laborer
Jason Walcott Construction
07.2019 - 05.2023
- Followed blueprints and diagrams to complete projects according to specifications.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Installed drywall, siding and other structural components.
- Helped with door and window installations.
- Promoted a positive work environment by cooperating with team members and demonstrating strong work ethic at all times.
- Provided labor support to carpenters, masons and other skilled trades.
Education
High School Diploma -
Penn Foster High School
07.2019
Skills
- Product Sales
- Customer Service
- Strategic sales knowledge
- Physical Agility and Coordination
- Punctual and Dependable
- Measurements and Calculations
- Attention to Detail
- Service Upselling
Timeline
Service Representative
AT&T
07.2023 - Current
Laborer
Jason Walcott Construction
07.2019 - 05.2023
High School Diploma -
Penn Foster High School