Antoinette Zopf
Vice President, Operations
Damascus,MD
Summary
Performance-driven Vice President with 15 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work History
Vice President of Operations
Insurance Marketing Center
Rockville, MD
07.2019 - Current
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Resolved issues and recommended actions based on production and compliance reports.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets.
Director of Operations & Communications
Insurance Marketing Center
Rockville, MD
06.2017 - 07.2019
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Director of Communications
Insurance Marketing Center
Rockville, MD
01.2011 - 06.2017
- Developed communications strategies to drive [Result].
- Assisted with media interviews, prepping guests and offering assistance with [Task].
- Analyzed market data to inform strategic decisions.
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
Group Underwriting Specialist
Insurance Marketing Center
Rockville, MD
02.2007 - 12.2010
- Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives.
- Supported review and acceptance or denial of new or renewal business.
- Monitored underwriting teams performance and provided mentoring to achieve personal and department production goals.
Education
MBA - Executive MBA
Quantic School of Business & Technology
Washington DC 12.2017 - 01.2019
Master of Education - School Counseling
James Madison University
Harrisonburg, VA 08.2000 - 05.2003
Bachelor of Arts - Health
University of Richmond
Richmond, VA 08.1996 - 05.2000
Skills
Process improvements
Timeline
Vice President of Operations
Insurance Marketing Center
07.2019 - Current
MBA - Executive MBA
Quantic School of Business & Technology
12.2017 - 01.2019
Director of Operations & Communications
Insurance Marketing Center
06.2017 - 07.2019
Director of Communications
Insurance Marketing Center
01.2011 - 06.2017
Group Underwriting Specialist
Insurance Marketing Center
02.2007 - 12.2010
Master of Education - School Counseling
James Madison University
08.2000 - 05.2003
Bachelor of Arts - Health
University of Richmond
08.1996 - 05.2000
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