Summary
Overview
Work History
Education
Skills
Timeline
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Ladasha Clark

Starkville,MS

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

CVS Healthcare
Remote
11.2021 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Medical Assistant

Starkville Clinic For Women
Starkville, MS
11.2020 - 09.2021
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.

Receptionist

OCH Regional Medical Center
Starkville, MS
02.2019 - 11.2020
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.

Education

High School Diploma -

Starkville High School
Starkville, MS
05-2021

Skills

  • Consultative Sales
  • Data Collection
  • Account updating
  • Information Security
  • Product Knowledge
  • Scheduling

Timeline

Customer Service Representative

CVS Healthcare
11.2021 - Current

Medical Assistant

Starkville Clinic For Women
11.2020 - 09.2021

Receptionist

OCH Regional Medical Center
02.2019 - 11.2020

High School Diploma -

Starkville High School

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Ladasha Clark