Summary
Overview
Work History
Education
Skills
Timeline
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Ron Sears

Centre

Summary

Accomplished General Manager with a proven track record at Captain D's Seafood, enhancing operational efficiency and customer satisfaction. Expert in staff training, development, and operations management. Achieved significant improvements in employee performance and service quality through innovative leadership and strategic planning. Skilled in conflict resolution and money handling, consistently exceeding business growth objectives.

Overview

32
32
years of professional experience

Work History

Assistant Manager

McDonald's Restaurant
07.2019 - Current
  • Developed contingency plans with team to address potential disruptions.
  • Led training initiatives, enhancing employee skills and confidence.
  • Cultivated cohesive team environment by providing clear direction and support.
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Addressed service gaps with targeted initiatives to exceed customer expectations.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

General Manager

Wendys
09.2013 - 06.2019
  • Analyzed competitive landscape for informed decision-making in product development.
  • Reviewed financial reports to identify trends for strategic adjustments.
  • Coordinated cross-functional teams to enhance workflow efficiency.
  • Streamlined operational processes by implementing best practices.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Assistant Manager

Pizza Hut
04.2011 - 07.2013
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

General Manager

Captain D's Seafood
02.1993 - 05.2010
  • Reviewed financial reports to identify trends for strategic adjustments.
  • Streamlined operational processes by implementing best practices.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee evaluations, and contract details.

Education

GED -

Etowah High School
Woodstock, GA
06-1990

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Conflict resolution
  • Employee scheduling
  • Operations management
  • Customer rapport
  • Recruiting and interviewing
  • Orientation and training
  • Employee performance evaluations

Timeline

Assistant Manager

McDonald's Restaurant
07.2019 - Current

General Manager

Wendys
09.2013 - 06.2019

Assistant Manager

Pizza Hut
04.2011 - 07.2013

General Manager

Captain D's Seafood
02.1993 - 05.2010

GED -

Etowah High School

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Ron Sears