Francoise Cesar Damus
Recruiter/ Human Resources Manager
FREDERICKSBURG,Virginia
Summary
Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Relation/Cashier Team Lead
Publix
Fredericksburg, VA
03.2020 - 07.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Oversaw group of 10 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics
Independent Sales Consultant
Mary Kay
Fredericksburg, VA
01.2013 - 01.2021
- Developed specific schedule of prospecting and account management tasks to perform daily, weekly and monthly to meet or exceed sales goals with little company supervision.
- Placed cold calls to potential customers and follow-up calls to current and past clientele, cultivating long-term relationships to generate referral and repeat business.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Surveyed industry- and target-specific accounts by utilizing published regulatory databases, trade journals and magazines and other media outlets.
- Developed outreach initiative, increasing sales 10% each sales period
- Used strong customer service skills to develop loyal customer base, increasing repurchasing rate 20%
Customer Operations Representative
Macys Department Store
Fredericksburg, VA
01.2018 - 03.2020
- Transformed strategy into standard practice with measurable KPIs.
- Performed business analysis and provided guidance on best practices and various approaches.
- Analyzed operational and financial data to identify business insights and opportunities for process improvement.
- Designed and executed processes to meet business initiatives and drive continuous improvement.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered average of 15 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Education
Bachelor of Science - Criminal Justice
Strayer University
Washington, DC 01.2013 - 10.2017
Skills
Procedure enforcement
Sales expertise
Interpersonal ability
Multi-tasking skill
French translation
Human resource laws expert
Timeline
Customer Relation/Cashier Team Lead
Publix
03.2020 - 07.2021
Customer Operations Representative
Macys Department Store
01.2018 - 03.2020
Independent Sales Consultant
Mary Kay
01.2013 - 01.2021
Bachelor of Science - Criminal Justice
Strayer University
01.2013 - 10.2017