Franchesca Mejia Soriano
Old Bridge,NJ
Summary
Accomplished administrative specialist with experience addressing various business office needs through file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Diplomatic and professional when communicating with stellar time management and multitasking expertise.
Overview
8
8
years of professional experience
Work History
Administrative Specialist
United States Marine Corps, USMC
Red Banks, NJ
01.2018 - Current
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Enhanced business recordkeeping by developing and optimizing organizational approaches for travel orders, personnel pay and audit records and processes.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Handled client correspondence and tracked records to foster office efficiency.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Accurately and efficiently tracked leave time.
- Managed payroll for organization of 300 personnel.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Participated in interviews, performed observations and evaluated pertinent information to supplement audit findings.
- Developed and implemented corrective actions to bring business areas in line with standards.
Head Waitress
Brioso Ristorante
Englishtown, NJ
03.2016 - 03.2020
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Supervised server staff and simultaneously served personal section of tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Checked identification for minimum age for sale of alcoholic beverages.
- Trained staff members on use of POS system.
- Greeted new customers, discussed specials and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Supported needs of about 60 customers in one sitting.
Education
Bachelor of Science - Criminal Justice
Rutgers, The State University of New Jersey
Newark, NJ01.2021
Associate of Science - Criminal Justice - Policing
Middlesex County College
Edison, NJ08.2019
Skills
- Multitasking and Time Management
- Database and Client Management Systems
- Task Prioritization
- Confidentiality and Data Protection
- Data Entry
- Payroll Administration
- Complex Problem Solving
- Microsoft Office
- Account Investigation
- Clerical Staff Oversight
- Administrative Procedures
- Correspondence Writing
Accomplishments
- Supervised team of 6 staff members.
- Facilitated the movement of about 300 Marines through speeding the administrative process process efficiently.
- Managed daily administrative procedures of a 300 people team.
- Receive multiple awards due to my efficiency and accuracy as an administrator.
Languages
Spanish
Native or Bilingual
Timeline
Administrative Specialist
United States Marine Corps, USMC
01.2018 - Current
Head Waitress
Brioso Ristorante
03.2016 - 03.2020
Bachelor of Science - Criminal Justice
Rutgers, The State University of New Jersey
Associate of Science - Criminal Justice - Policing
Middlesex County College