Director of HR & Operations
Bosstex Venture Corp (DBA PREMIER CUTS)
, Texas
2020 - 2026
- Lead HR, payroll, and operational functions for a 45+ employee, multi-location business
- Serve as primary liaison between ownership and management teams
- Provide 24/7 operational and HR support to leadership and employees
- Enforce company policies consistently across all locations
- Manage all payroll processing, audits, adjustments, and reporting
- Administer benefits enrollments, changes, and terminations
- Handle employee relations, investigations, disciplinary actions, and terminations
- Prepare employment verification letters, unemployment claims, and compliance documentation
- Maintain complete and accurate employee records and HR documentation
- Apply for and renew salon licenses; ensure compliance with TDLR standards
- Identify operational gaps and implement process improvements
- Create and maintain company policies, handbooks, and training materials
- Lead onboarding and management training initiatives
- Prepare monthly operational, payroll, and financial reports for ownership
- Oversee secret shopper programs and performance tracking
- Draft and distribute company-wide communications
- Support branding, internal marketing, and social media coordination
- Conduct market research and pricing comparisons to support growth
- Provide executive-level administrative and strategic support, including authorized financial tasks
- Oversaw daily operations across multiple salon locations.
- Developed strategic plans to enhance customer service and experience.
- Trained and mentored salon managers to improve team performance.
- Evaluated staff performance and provided constructive feedback regularly.
- Established operational standards to ensure quality across all locations.
- Facilitated collaboration between teams by encouraging open communication channels.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Collaborated with senior leadership to set long-term objectives for the company.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Served as a public spokesperson at industry events or conferences.
- Partnered with staff to create professional development plans to support personal and business growth.
- Prepared presentations for managerial meetings summarizing key developments within the company.
- Monitored market conditions and competitor activities to inform business decisions.
- Coordinated resources across departments to maximize productivity levels.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Managed crisis situations to minimize impact on operations and reputation.
- Ensured compliance with all relevant regulations, policies and procedures.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.