Jessica Miller
Lonsdale,MN
Summary
Healthcare HR and operations professional with over 10 years of direct patient care experience, and demonstrated success leading teams in federally contracted healthcare organizations. Combines frontline clinical insight with expertise in workforce development, regulatory compliance, and operational management to drive effective, patient-centered organizational practices. Skilled in developing policies, optimizing processes, and fostering collaborative, high-performing teams. Currently, I am completing a Master of Health Administration to advance healthcare leadership and operational excellence.
Overview
6
6
years of professional experience
Work History
Director of HR & Operations
Whitestone Healthcare Resources, LLC
Chanhassen, MN
08.2025 - Current
- Promoted from Human Resources Generalist to Director of HR and Operations in August 2025.
- Provided strategic leadership for human resources and operational functions within federally contracted healthcare environments, ensuring compliance with HIPAA, credentialing requirements, and federal and state regulations.
- Develop, implement, and maintain HR policies, procedures, and operational workflows that promote regulatory compliance, organizational consistency, and best practices.
- Oversaw end-to-end recruitment, credentialing, and onboarding processes for clinical and administrative staff, enhancing workforce readiness across multiple healthcare contract sites.
- Supervise and mentor HR team members, promoting accuracy, efficiency, and high-quality service delivery in support of organizational goals.
- Lead employee orientation, benefits education, and ongoing compliance training through virtual platforms, supporting staff engagement, and regulatory adherence.
- Manage federal and state leave administration (e.g., FMLA and related programs) across healthcare contracts, ensuring accurate documentation and compliance.
- Acted as the primary resource for employee relations, guiding workplace concerns, policy interpretation, and issue resolution in alignment with organizational standards.
- Partner with leadership to support organizational culture initiatives that enhance employee engagement, improve retention, and strengthen interdisciplinary collaboration.
Human Resources Generalist
Whitestone Healthcare Resources, LLC
Chanhassen, MN
02.2022 - Current
- Support full-cycle recruitment activities, including candidate screening, reference verification, and preparation of compliant offer letters.
- Managed onboarding and new-hire orientation processes, ensuring background checks, I-9 verification, and completion of required employment documentation for compliance and smooth transitions.
- Supervise, coach, and mentor Administrative and HR Assistants, ensuring efficient workflows, professional development, and adherence to HR and healthcare compliance best practices.
- Advised staff and managers on performance expectations and policy compliance; supported corrective and disciplinary actions to uphold organizational standards and employment regulations.
- Serve as a primary point of contact for employee relations, responding to inquiries, resolving concerns, and fostering clear, respectful workplace communication.
- Administered employee benefit programs, facilitating enrollments, qualifying life event changes, and issue resolution in collaboration with benefit vendors to enhance employee satisfaction.
- Maintain accurate, confidential, and compliant HR records, including personnel files, employee rosters, and required credentials or licensure documentation.
- Update and manage employee data within HRIS systems; collaborate with Finance to ensure accurate payroll processing and Time & Attendance reporting.
- Assist in the development and revision of HR policies, employee handbook updates, and organization-wide HR communications.
- Coordinate offboarding activities, including termination documentation, exit interviews, and benefits separation processes to ensure compliance and continuity.
Mental Health Technician Director
Monarch Healthcare Management
Roseville, MN
11.2021 - 01.2022
- Assessed facility needs and resources through regular meetings with behavioral health technicians.
- Developed policies, procedures, and training programs to enhance competencies within the mental health program.
- Develop and implement a training schedule for all staff.
- Incorporate mental health and substance abuse training into annual staff education.
- Integrate the program into the quality improvement process.
- Implement the behavior committee's policies at the corporate and facility levels.
- Complete the program's implementation throughout the facility.
- Review program sustainability regularly.
- Coordinated a comprehensive calendar for holistic and wellness therapies to ensure staff and client engagement. for holistic and wellness therapies.
Human Resources - Operations Manager
Fibercare Cleaning Services
Wayzata, MN
01.2020 - 06.2021
- Supervised and supported team of 20 employees across multiple U.S. locations, providing guidance and performance oversight to enhance team effectiveness.
- Facilitated end-to-end onboarding for new hires, ensuring a smooth transition, and full integration into the organization.
- Conducted candidate interviews and assessments to evaluate qualifications and job fit for open roles.
- Maintained and updated employee records in ADP, streamlining onboarding and termination processes for improved data accuracy and compliance.
- Ensured adherence to legal and organizational policies, administering corrective and disciplinary actions.
- Resolved employee concerns and conflicts, fostering a positive and collaborative work environment that supported team morale.
- Oversaw employee benefit enrollments, ensuring accurate processing and timely communication.
- Coordinated with insurance adjusters and legal counsel to manage and resolve workers' compensation claims efficiently.
- Developed and managed schedules for over-the-road teams to optimize productivity and operational flow.
- Traveled to various sites to meet with crews, inspect properties, and ensure high levels of service quality, and customer satisfaction.
- Conducted quality assurance calls to evaluate service delivery and verify compliance with company standards.
- Resolved client concerns promptly, maintaining strong relationships, and supporting continued business growth.
Education
Master's degree - Healthcare Administration
Minnesota State University
Moorhead, MN05-2027
Bachelor of Science - Human Resources Leadership & Development
Rasmussen University
Eagan, MN12.2021
Diploma - Clinical Medical Assisting
Rasmussen University
Eagan, MN05.2015
Skills
- Healthcare leadership
- Team development and supervision
- Talent acquisition and workforce planning
- Credentialing and compliance support
- Employee relations and investigations
- Performance management and coaching
- Operational efficiency and process improvement
- Workflow optimization and training
- Onboarding and workforce development
- Benefits administration and leave management
- Compensation support and vendor management
- Stakeholder engagement and relationship management
- Strategic communication and collaboration
Timeline
Director of HR & Operations
Whitestone Healthcare Resources, LLC
08.2025 - Current
Human Resources Generalist
Whitestone Healthcare Resources, LLC
02.2022 - Current
Mental Health Technician Director
Monarch Healthcare Management
11.2021 - 01.2022
Human Resources - Operations Manager
Fibercare Cleaning Services
01.2020 - 06.2021
Master's degree - Healthcare Administration
Minnesota State University
Bachelor of Science - Human Resources Leadership & Development
Rasmussen University
Diploma - Clinical Medical Assisting
Rasmussen University