Jennifer Kazmierkoski
Orland Park,IL
Summary
Top-performing, creative, and patient-centered healthcare operations executive with nearly two decades of successful leadership, management, and execution of agency goals, standards of care, policies, and procedures affecting clinical services and dependencies, and upholding the standard of patient care for all clinical services. Currently seeking a position as Director, Clinical Operations to oversee the project's financial and contractual aspects, including general financial management and processes, sub-award financial management, and accounting. Customer-focused executive committed to sound fiscal policy management, continuous process improvement, innovative problem-solving, creative program development, data-based decision-making, and technology application. Possess the ability to establish an organizational vision, develop strategic initiatives, and remain focused on the organization's mission. Excellent risk management assessment skills to collect and analyze data, facilitate effective communication, and provide educational support to implement facility risk quality and safety initiatives. Excellent analytical abilities, the capacity to use good judgment when making decisions, and outstanding interpersonal and communication abilities when interacting with clinical staff and patients.
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Director of Operations
United Wound Care
01.2024 - Current
- Responsible for building two wound care divisions leading a team of clinicians, including wound care specialty physicians and nurses, ensuring greater patient outcomes.
- Coordinate and facilitate the transition of patients from SNF’s to home wound care.
- Develop processes and protocols that assess patient’s needs, develop discharge plan, and collaborate with the patient, family and other healthcare providers to ensure continuity of care for greater patient outcomes.
- Delivering expert business solutions and support to physician practices, processes, operational, sales and marketing, advertising, branding, budgeting, planning, and strategic oversight.
- Developing long-term, impactful partnerships with CEO’s, Regional and local leaders in community for continued growth and success.
Executive Director
Duly/ DuPage Medical
01.2021 - 01.2024
- Oversee daily operations with leadership of each individual specialty.
- Manage and operate Geriatrics in 21 SNF’s and 12 Assisted Living.
- Oversight and management of 71 Hospitalists in 7 Hospitals.
- External communications, executive communications and crisis management.
- Directing groups of cross-functional support staff and managers’ report directly.
- Extensive knowledge of Medicare Advantage, VBC, and FFS.
- Dotted line accountability for performance and P&L across multiple locations 20M budget cross department.
- Clinical Business Development, remote, virtual, multi-state Management/ Travel and on-site Operation Direction.
- Planned, carry out, and oversee initiatives for patient satisfaction and ongoing improvement.
- Oversee clinic opening procedures, virtual operations, clinical operations, and clinic start-up.
- Lead business development initiatives, spot contracting opportunities, and conduct contract, partnership, and lease option negotiations.
- Lead networking representative for alliances, memoranda of understanding, and partnerships.
- Obtain and contract clinic openings and clinic integration by interacting with stakeholders.
- Organize and oversee smooth clinic opening while following local and federal laws.
- Create and carry out the strategic vision, Create and track location KPIs, profitability, operational efficiencies, and patient success metrics.
- Write and implement scalable roadmaps and strategic initiatives.
- Manage staff, oversee daily operations, and act as the team leader.
- Establish and track key performance indicators (KPIs), manage, coach, schedule, and mentor team members, assess performance, design success strategies, and groom future leaders.
- Identify patient needs, create high-quality programs to address them, and act as the 'Voice of the Patient'; use data findings to guide quality improvement action plans.
- Organize staff training sessions that are patient-focused and act as a point of contact for patients and families.
- Ensure complete financial oversight, which includes P&L, budget creation and management, cost control implementation, financial KPI monitoring, and expense management.
- Act as a brand ambassador for the community, handling all inquiries and requests from the media, and forming strong local ties in the areas of operation.
- Manage, Oversight reporting on clinic performance.
- Ensure complete legal, regulatory, and safety compliance, including clinic and employee licensure.
- Create and uphold connections with business associates, hospital executives, and internal and external stakeholders.
- Deliver presentations, and program updates, and act as the primary contact for inquiries and issues.
- Illinois
Executive Director / Home Health, Hospice Director
Bickford Senior Living
Tinley Park, USA
01.2020 - 01.2022
- Provided direction and control over 4 assisted living, memory care, and hospice facilities located in three states.
- Managed, observed, and directed the regional corporate staff.
- Implemented and assessed operational policies and practices for offices within the designated territory.
- Led numerous initiatives, including the creation of a new construction site.
- Negotiated favorable terms and pricing agreements for clinic efficiency.
- Created, implemented, and maintained the clinic operating budget, keeping an eye on building expenses and statements.
- Directed the hiring process, evaluated employees' performance, and was in charge of ensuring that necessary laws and regulations were being followed.
- Directed screening during employee evaluation and hiring and is in charge of ensuring that all laws and regulations are being followed.
- Managed finances and planned budgets for the departments.
- Monitored and forecasted business trends, and adjusted budgets and operational plans to maximize growth and opportunities.
- Developed new and existing contracts with the board, scheduled meetings for negotiations, and served as the company's liaison to conclude negotiations.
- Led the contract management for onboarding with the board and HR.
- Monitored compliance with state/federal legal requirements, internal policies, and quality standards by reviewing patient records, and complaints, and organizing weekly meetings with staff, thereby improving compliance.
- Supervised multiple site staff and evaluated performance through observation and monthly reviews, allowing the staff to grow professionally and creating a high-functioning environment that improved care quality.
- Tinley Park, IL
Regional Director, Community Resource Executive, Managed Care
Inclusa
Spooner, USA
01.2017 - 01.2020
- Managed Care Organization leader, facilitated admission and referrals to nursing homes, assisted living facilities, and group homes, as well as hospice providers, using knowledge of local programs and well-established, strong relationships with community providers, allowing patients to receive appropriate care for specific needs.
- Provided strategic, data-driven advice on opportunities, risks, and operational upgrades in collaboration with the executive leadership team.
- Determined the underlying causes of underperforming processes and procedures, then redesign them to promote continuous improvement programs and satisfying patient experiences.
- Developed a personalized care-centered plan based on thorough assessments, which increased patient outcomes by 50%.
- Utilized Matrix too electronically and on paper to record all activities and medical notes, adhering to state and funding regulations and minimizing errors.
- Served as a patient advocate, educating patients and/or their families about available community resources, and raising average survey results.
- Facilitated business unit's JCAHO accreditation and participated in a team conducting state survey.
- Spooner, WI
Executive Director of Clinic Operations
Eau Claire Metro Treatment Center
Eau Claire, USA
01.2015 - 01.2017
- Led clinic operations, and analyzed risks, costs, occupancy growth, and facility reviews to drive the sales plan and redirect activity to avoid losses due to maintenance or competitive threats, maximizing revenue per year.
- Oversaw clinic development, including a $150 million construction investment for clinic expansion, innovative technology, and compliance with state/federal regulations for all improvements, staffing, and licensing, resulting in increased patient capacity.
- Utilized technical aptitude to help with end-user support and creation for EHR system changes in new buildings like EPIC and Peachtree to ensure compliance with policies, quality metrics, and governmental regulations, cutting days off the timeline for reopening.
- Eau Claire, WI
Drug Court Team Member and AODA Counselor
Sawyer County Health and Human Services
01.2009 - 01.2016
Mental Health Manager
Pediatrics, Young Adult - Northland Counseling Services
01.2008 - 01.2016
EMT Advanced
Sawyer County Health and Human Services
01.2008 - 01.2015
Domestic Abuse/Sexual Assault Program Director
Sawyer County Health and Human Services
01.2007 - 01.2015
Office Manager of Dental Center
Marshfield Clinic Health System
Ladysmith, USA
01.1999 - 01.2007
- Led and oversaw the dental office's appointment scheduling, cancellations, dental charting, and treatment planning.
- Completed insurance paperwork, dental billing, employee onboarding, and training.
- Ladysmith, WI
Education
Master of Science - Applied Behavior Analysis
Southern New Hampshire University
05.2022 - 09.2027
Bachelor of Science - Psychology
Kaplan University
Associate of Science - Criminal Justice
Everest College
Skills
- Healthcare Leadership
- Operations Management
- Leadership Development
- Strategic Planning
- Creative Program Development
- Human Resources Management
- Strategic Development
- Excellent Risk Management
- Policy and Program Development Expertise
- Project Management
- Case Management
- Process Improvement
- Change Management
- Patient Satisfaction
- Relationship Management
- Excellent Organization & Communication
- Quality Patient Care
- Continuous Learning/Improvement
Certification
- EMT-B Certification, Wisconsin Indianhead Technical College
- EMT-IV Certification, Wisconsin Indianhead Technical College
Timeline
Director of Operations
United Wound Care
01.2024 - Current
Master of Science - Applied Behavior Analysis
Southern New Hampshire University
05.2022 - 09.2027
Executive Director
Duly/ DuPage Medical
01.2021 - 01.2024
Executive Director / Home Health, Hospice Director
Bickford Senior Living
01.2020 - 01.2022
Regional Director, Community Resource Executive, Managed Care
Inclusa
01.2017 - 01.2020
Executive Director of Clinic Operations
Eau Claire Metro Treatment Center
01.2015 - 01.2017
Drug Court Team Member and AODA Counselor
Sawyer County Health and Human Services
01.2009 - 01.2016
Mental Health Manager
Pediatrics, Young Adult - Northland Counseling Services
01.2008 - 01.2016
EMT Advanced
Sawyer County Health and Human Services
01.2008 - 01.2015
Domestic Abuse/Sexual Assault Program Director
Sawyer County Health and Human Services
01.2007 - 01.2015
Office Manager of Dental Center
Marshfield Clinic Health System
01.1999 - 01.2007
Bachelor of Science - Psychology
Kaplan University
Associate of Science - Criminal Justice
Everest College