Krisha Klug
Kansas City,Missouri
Summary
Dynamic healthcare leader with a strong track record in managing clinical operations and optimizing processes for maximum efficiency. Proven ability to lead teams in enhancing operational performance while ensuring compliance with industry standards. Expertise in strategic planning and cultivating collaborative environments that drive innovation and improve patient outcomes. Committed to leveraging extensive experience to contribute to organizational success and elevate healthcare delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Clinical Operations
NKC Health (Formerly North Kansas City Hospital)
05.2024 - Current
- Create daily staffing plan for all inpatient units ensuring fiscal responsibility taking into account HPPD, census, acuity and skill set requirements
- Attend, report on, and assist when needed with all emergency and time critical diagnosis calls including rapid response situations and transfers to higher level of care, strokes, STEMI's and traumas
- Direct all patient placement from the Emergency Department as well as determine capacity for direct transfers from outside organizations
- Morgue management for the hospital and affiliated hospice house
- Coordinate all emergency response situations when situations arise (Incident Command)
DIRECTOR OF MEDICAL SURGICAL SERVICES (8TH FLOOR PAVILLION)
North Kansas City Hospital
06.2016 - 05.2024
- Oversee an interdisciplinary clinical team (>100 employees/75 FTEs) on a 65 bed Medical/Surgical Unit as they delivered services to a diverse population of medically and surgically complex patients
- Strategically planned methods to achieve operational goals and targets (retention, throughput, fall reduction, documentation compliance etc.)
- Actively participate in financial, quality, performance and patient satisfaction initiatives
- Actively participate in regulatory and certification surveys. Ensured the unit had a “constant state of readiness”
DIRECTOR OF ORTHOPEDICS, TRAUMA, NEUROLOGY AND REHAB SERVICES
Research Medical Center
01.2015 - 06.2016
- Oversee the day to day financial, quality, and performance initiatives of a 35 bed Ortho/Neuro/Trauma Unit and a 24 bed Acute Rehabilitation Unit at an inner city Level 1 Trauma Center
- Actively participates in leadership processes to positively impact the patient experience and clinical outcomes
MANAGER OF STAFFING OPERATIONS
North Kansas City Hospital
10.2011 - 01.2015
- Confidently managed the overall operation of nursing services and patient care including: financial management, quality assurance, patient care, safety risk management, teammate satisfaction, and facility maintenance
- Managed the organizations RN licensure verification process and agency contracts
- Active participant in Emergency Preparedness for the hospital
CLINICAL NURSE MANAGER/CLINICAL NURSE EDUCATOR
North Kansas City Hospital
11.2010 - 10.2011
- Managed all operations of the organization on nights, weekends and holidays-including staffing, emergency preparedness, patient complaints, and morgue management
- Created and presented Classes/Educational Opportunities for staff in-services on new equipment and annual competencies to ensure process improvement and excellent clinical outcomes
Education
Masters of Science - Healthcare Leadership and Organizational Management
Mid America Nazarene University
Olathe, Kansas01.2013
Bachelors of Science - Nursing
Barnes College of Nursing at UMSL
Saint Louis, Missouri01.1997
Skills
- Clinical quality improvement
- Effective team collaboration
- Analytical problem-solving
- Understanding of compliance regulations
- Healthcare leadership
- Clinical team management
- Exemplary communication skills
Accomplishments
- 2020- Awarded the Missouri Organization of Nurse Leaders (MONL) Daisy Nurse Leader of the Year
- 2021- Recipient of Ingram's Hero's in Healthcare Designation
Certification
- Nurse Executive Board Certified (NEBC) through the American Nurses Credentialing Center 2023-2028
Timeline
Director of Clinical Operations
NKC Health (Formerly North Kansas City Hospital)
05.2024 - Current
DIRECTOR OF MEDICAL SURGICAL SERVICES (8TH FLOOR PAVILLION)
North Kansas City Hospital
06.2016 - 05.2024
DIRECTOR OF ORTHOPEDICS, TRAUMA, NEUROLOGY AND REHAB SERVICES
Research Medical Center
01.2015 - 06.2016
MANAGER OF STAFFING OPERATIONS
North Kansas City Hospital
10.2011 - 01.2015
CLINICAL NURSE MANAGER/CLINICAL NURSE EDUCATOR
North Kansas City Hospital
11.2010 - 10.2011
Bachelors of Science - Nursing
Barnes College of Nursing at UMSL
Masters of Science - Healthcare Leadership and Organizational Management
Mid America Nazarene University
AWARDS
2023 Nurse Executive Board Certification, 2021 Ingram’s Heroes in Healthcare Recipient, 2020 MONL Daisy Nurse Leader of the Year Recipient