Sarah Strong Winfield
Moncks Corner,SC
Summary
Highly motivated seeking a full-time position with Southwest Airlines to bring a professional but fun attitude and utilize years of experience in customer service to enhance the experience. Brings excellent people skills and talent for overcoming customer objections. A true team player.
Overview
15
15
years of professional experience
Work History
Soldier Family Readiness Specialist
South Carolina Army National Guard
04.2021 - Current
- Non-medical case management, employment services, finance issues/advice, legal service referrals, unit leadership assistance, resource and referrals for any matter related to someone who has or is serving
Grand Opening Trainer
Chick-Fil-A Cooperate
07.2017 - 04.2021
- Traveling to other locations for new stores and training brand new teams, Retrains and supports new Operators and leaders on culture
Team Leader
Chick-fil-A
07.2017 - 04.2021
- Implemented operation procedures, teaching and coaching team members,Identified growth opportunities within the restaurant through observation, customer feedback, and employee feedback
Lead Trainer
Chick-Fil-A
07.2017 - 04.2021
- Does initial training for new employees, Training extensively with leadership candidates on customer service, Piloting a new training program with our Training Director, Works with the team for constant growth and development, Servsafe certified
Service Advisor
Stokes Honda Automotive
01.2017 - 03.2017
- Writing Services, liaison between the customers and the technicians, Internet Services
Business Development Representative
Stokes Kia
01.2016 - 01.2017
- Primary communicator with customers via the internet, Scheduled and completed billing for service appointments
Team Leader
Chick-Fil-A
11.2014 - 04.2016
- Implemented operation procedures, teaching and coaching team members, Identified growth opportunities within the restaurant, customer feedback, employee feedback
Education
Associate - Arts
Trident Technical College
North Charleston, SC07.2017
Diploma -
Berkeley High School
Moncks Corner, SC06.2014
Skills
- Training expertise
- Preventing incidents
- Assessing risks
- Dependable and Responsible
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Understanding Customer Needs
Timeline
Soldier Family Readiness Specialist
South Carolina Army National Guard
04.2021 - Current
Grand Opening Trainer
Chick-Fil-A Cooperate
07.2017 - 04.2021
Lead Trainer
Chick-Fil-A
07.2017 - 04.2021
Team Leader
Chick-fil-A
07.2017 - 04.2021
Service Advisor
Stokes Honda Automotive
01.2017 - 03.2017
Business Development Representative
Stokes Kia
01.2016 - 01.2017
Team Leader
Chick-Fil-A
11.2014 - 04.2016
Associate - Arts
Trident Technical College
Diploma -
Berkeley High School
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