April Espinda
New Palestine,IN
Summary
Dynamic professional with extensive experience in crisis intervention and community resource management, notably with the IN National Guard. Excelled in roles requiring critical thinking and problem-solving, significantly enhancing service member support. Skilled in Microsoft Office and adept at conflict resolution, consistently achieved impactful outcomes in family readiness and support services.
Overview
15
15
years of professional experience
Work History
Soldier and Family Readiness Specialist
IN National Guard, GS-9 Fed Technician
10.2020 - Current
- Accurately input data into Family Management Program database, while ensuring work with Soldiers were with high priority.
- Access Soldier and Families for Crisis Intervention, financial, legal, Tricare, and Outreach services.
- Assist and Support Soldiers and family members through transitional issues that deter from force readiness and inability to reach personal and professional milestones.
- Conduct interviews assessing the needs and requirements of Service Members, Veterans, and Families. Determine areas of needed support, maintain case notes, plans, and provide outreach services to agencies to improve overall well-being of military personnel
Family Assistance Specialist
IN National Guard CTR, SRI
12.2019 - 10.2020
- Manage case load of 20 service member, families, and Veterans each month, provided outreach calls to 185 families 2 twice a month.
- Expert on resources, such as Tricare, employment, financial, ID cards, legal and counseling services
- Implemented outreach to community networks to better serve the families and obtain new resources
Social Worker
HVAF of Indiana
02.2018 - 12.2019
- Oversaw daily case management of 15-25 clients, assisting with resources, employment, healthcare, transportation, housing, safety, and self-sufficiency
- Expert in interviewing, and questioning clients to understand needs and issues
- Provided resources for benefits, health, and employment to build a better quality of life
Family Assistance Specialist
IN National Guard CTR, HRCI
03.2013 - 02.2018
- Provided briefings to over 200 individuals during deployment to units and families. Expert on resources, healthcare, employment, reintegration, personal counseling to Veterans, Service Members, and their families.
- Managed volunteers during community events, and Veterans stand down.
- Implemented reports from electronic data, entering it into a computer by means of expertise in reading, compiling into excel, Microsoft outlook, and power point.
Family Case Manager
Dept of Child Services
05.2010 - 03.2013
- Conducted ongoing assessments to provide resources and support to families in need.
- Managed case load of 25 families each month, developing case plans, modifying behavior issues, safety, and investigating reports of abuse and neglect.
- Used CANS, Family-Centered assessments, strengths, needs assessments, and forensic interviewing.
Education
Master of Arts - Marriage And Family Counseling
Liberty University
Lynchburg, VA05-2015
Bachelor of Science - Sociology
Indiana University
Kokomo, IN05-2010
Skills
Critical Thinking
Problem Solving
Community Resource
Conflict Resolution
Event Planning / Facilitator
Customer Service
Training/Instructor/Briefs
Microsoft Office
Family Assistant of the Quarter
Awarded Dec 2013 and April 2014
Community Service Award, City of Kokomo
Given the Community Service award by the Mayor of Kokomo due to my work with the Veterans Stand down.
Timeline
Soldier and Family Readiness Specialist
IN National Guard, GS-9 Fed Technician
10.2020 - Current
Family Assistance Specialist
IN National Guard CTR, SRI
12.2019 - 10.2020
Social Worker
HVAF of Indiana
02.2018 - 12.2019
Family Assistance Specialist
IN National Guard CTR, HRCI
03.2013 - 02.2018
Family Case Manager
Dept of Child Services
05.2010 - 03.2013
Master of Arts - Marriage And Family Counseling
Liberty University
Bachelor of Science - Sociology
Indiana University
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