Alayna Mower
Summary
Dynamic leader with proven expertise in team supervision and critical thinking, honed through roles at Texas Roadhouse and as a Soldier Family Readiness Group Leader for the U.S. Army. Excelled in organizing community fundraisers and enhancing team performance, demonstrating exceptional cultural sensitivity and a positive attitude. Skilled in fostering strong relationships and executing strategic marketing initiatives.
Overview
15
15
years of professional experience
Work History
Soldier Family Readiness Group Leader
U.S. Army
07.2012 - Current
- Volunteered within different organizations throughout the U.S
- Organized fundraisers to support community needs.
- Maintained connections with families near and far during deployments, long training exercises, and even during regular working days
- Supported both soldier and families during bereavement
- Executed leaderships ideas on functions, events, and military balls.
- Held monthly a get together to strengthen bonds and build relationships.
Front of House Manager and Marketing
Texas Roadhouse
08.2012 - 02.2014
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Executed their grassroots marketing by interacting with local business.
- Helped run fundraisers for local schools.
- Performed cash handling activities and secured nightly bank deposits.
Lead Trainer
Texas Roadhouse
09.2009 - 04.2012
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
- Evaluated training needs to improve training quality.
- Oversaw day-to-day functions of training department.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
Education
Bachelor of Science - Public Relations And Business Communications
Utah State University
Logan, UT05-2012
Skills
- Critical thinking
- Positive attitude
- Team supervision
- Teamwork and loyalty
- Team building
- Cultural sensitivity
Awards
- Governors Award of the Yellow Rose of Texas
- Joan of Arc
- Shield of Sparta
- Lady of the Regiment
Timeline
Front of House Manager and Marketing
Texas Roadhouse
08.2012 - 02.2014
Soldier Family Readiness Group Leader
U.S. Army
07.2012 - Current
Lead Trainer
Texas Roadhouse
09.2009 - 04.2012
Bachelor of Science - Public Relations And Business Communications
Utah State University