Courtney Mapugay
Bloomington,IL
Summary
Dependable and organized Service Coordinator with [Number] years of experience supporting clients of [Industry] programs. Fluent [Language] speaker with proficiency in [Software] and [Software]. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment. Talented leader and analytical problem-solver with over [Number] years of experience successfully managing front-line [Type] operations. Efficiently maintain and repair [Type] and [Type] equipment. Coordinate resources and staff to handle any requirement.
Overview
2
2
years of professional experience
Work History
Service Coordinator
Addus Healthcare
Bloomington, IL
04.2021 - 10.2021
- Designed individualized service plans that took into account clients' goals and preferences.
- Upheld client satisfaction by designing accurate and detailed timelines for [Type] services and alerting clients of changes.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Home Care Aide
Addus Home Health Care
Bloomington, IL
07.2019 - 02.2021
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Administered medications to patients and remained vigilant for negative side effects.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance to staff.
Education
High School Diploma -
Tri-Valley High School
Downs, IL05.2014
Skills
- Standards Conformance
- Accident and Injury Investigation
- Assignment Delegation
- Worker Training
- Performance Evaluations
- Decision Making
- Corrective Action Implementation
Timeline
Service Coordinator
Addus Healthcare
04.2021 - 10.2021
Home Care Aide
Addus Home Health Care
07.2019 - 02.2021
High School Diploma -
Tri-Valley High School