ALEX RENE LOPEZ
Pharmacy Technician
Bellflower,CA
Summary
Seeking to fulfill a Pharmacy Technician position that utilizes my customer service skills and leadership qualities to help meet the medical needs for people in our local communities. Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 12 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Kaiser Permanente. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
1
1
Language
3
3
Certifications
4
4
years of post-secondary education
20
20
years of professional experience
Work History
Pharmacy Quality Outcomes Specialist
Aids Healthcare Foundation
Gardena, CA
05.2021 - Current
- Enhanced pharmacy compliance by conducting thorough and accurate audits of prescription claims.
- Safeguarded sensitive data during the auditing process by adhering strictly to privacy policies and confidentiality agreements.
- Conducted root-cause analyses to identify recurring issues within pharmacy operations, providing actionable insights for improvements.
- Reduced financial losses with proactive identification of overpayments, underpayments, and unauthorized transactions.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Communicated with auditee staff to obtain necessary information for audits.
- Executed audit phases and entered data into accounting software for analysis.
Pharmacy Technician II
Aids Healthcare Foundation, AHF
Gardena, CA
01.2020 - 05.2021
- Worked under the supervision of senior pharmacists
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers daily and responding to patient questions regarding prescription and medication-specific issues.
- Reviewed and verified customer information and insurance provider information.
- Processed incoming drug orders.
LEAD TELLER II
LEAD TELLER III - ONE WEST BANK
LOS ANGELES, CA
08.2005 - 06.2018
- Ensured all bank policies were followed for cash handling, operations, safety, and customer service
- Supervised the daily functions and activities of the tellers team
- Ensured tellers sales and services were met
- Ensured compliance of federal and state regulations
- Coached, reviewed, supervised, new tellers
- Prepared work schedules and prioritized work
- Resolved difficult and complex problems presented by tellers or other staff
- Examined tellers' reports of daily transactions for accuracy
- Verified cash when overages/shortages occurred; assisted tellers when balancing problems occurred
- Completed daily opening/closing procedures and provided excellent customer service
- Filled in as acting manager as needed, Successfully prevented customer service escalations
- Responsible for Safety Deposit Box audits
- Worked preemptively to help branch manager on issues regarding fraud and quality assurance audits
CUSTOMER SERVICE REPRESENTATIVE IV
OneWest Bank N.A
Los Angeles, CA
08.2005 - 02.2010
- Assisted management with daily operational reporting
- Processed checking and savings withdrawals
- Processed credit card and mortgage payments
Education
Associate of Arts - Science, Pharmacy Technology Program
CERRITOS COMMUNITY COLLEGE
Norwalk, CA 01.2017 - 01.2019
Skills
Certified Pharmacy Technician
Certification
Pharmacy-Based Immunization Administration By Pharmacy Technicians
Timeline
Pharmacy Quality Outcomes Specialist
Aids Healthcare Foundation
05.2021 - Current
Pharmacy-Based Immunization Administration By Pharmacy Technicians
02-2021
CPhT - Certified Pharmacy Technician
10-2020
Pharmacy Technician II
Aids Healthcare Foundation, AHF
01.2020 - 05.2021
Associate of Arts - Science, Pharmacy Technology Program
CERRITOS COMMUNITY COLLEGE
01.2017 - 01.2019
CUSTOMER SERVICE REPRESENTATIVE IV
OneWest Bank N.A
08.2005 - 02.2010
LEAD TELLER II
LEAD TELLER III - ONE WEST BANK
08.2005 - 06.2018
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