SHELCY COVIL

• Collaborated with community organizations to establish partnerships that benefited clients'' well-being and access to resources.
• Coordinated multidisciplinary teams in addressing clients'' varied needs effectively and efficiently.
• Evaluated program effectiveness through outcome measures, adjusting strategies as needed to optimize results.
• Conducted regular case reviews with staff members, emphasizing adherence to best practices in social work interventions.
• Streamlined processes for greater productivity using data analysis and workflow improvements.
• Provided leadership, guidance and support to staff members.
• Leading Others: Conduct informative, effective meetings with staff and communicate critical information clearly. Leads by example, doesn’t stay behind the desk, stays visible to staff and clients.
• Facilitating Change: Inspire and motivate others to achieve outstanding client outcomes. Assist in overcoming resistance to change. Anticipate challenges and manage consequences.
• Managing Performance: Participate actively in team meetings and communicate client needs. Monitor performance against predetermined standards set by Win and funders. Shares constructive feedback, quickly adjusts to new demands. Holds self and staff accountable for performance at high standards. Use positive reinforcement to convey confidence in employees.
• Applying and Developing Expertise: Understand and uphold all policies and procedures described in Win Employee Handbook. Use MI and TIC practices consistently and effectively. Take client issues to the appropriate people within the organization to obtain the most accurate information to meet the customer’s needs.
• Communicating and Collaborating: Value the full spectrum of diversity and inclusion for clients and staff. Communicate effectively verbally and in writing. Foster open communication to and from the Assistant Vice President and supervisors.

• Commit to using evidence-based practices (EBP); Motivational Interviewing (MI), Trauma-Informed Care (TIC), critical time intervention, and boundary setting, to help clients achieve their goals.

• Conduct an initial assessment of the family within 48 hours of arrival to the residence and complete the Family Case.

• Assessment Form, Initial Service Plan, and all initial intake documentation.

• Initiate referrals for necessary emergency services.

• Initiate/complete intake information (CARES data entry and supporting documentation) in the Uniform Client Chart.

• Ensure CARES data and supporting documents are printed and filed in designated sections in the client’s chart.

• Conduct orientation with clients and review the facility rules, clients’ rights and responsibilities, grievance/complaint process, emergency disaster procedures, etc.

• Assist clients with transition to assigned residential unit and housekeeping items.

• Provide comprehensive case management, including crisis intervention, counseling services and other appropriate support services.

• Commit to using Evidence Based Practices (EBP); strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity to help clients achieve their goals.

• Develop an Independent Living Plan (ILP) for each client, which will define the client’s goals (in conjunction with the transitional housing income building specialists, housing specialists, child care staff and recreational staff), and track progress against goals, make modifications, and ensure compliance with the ILP.

• Provide hands-on training, coaching and support to clients, and help create opportunities for practicing skills that will enable clients to achieve their ILP goals.

• Ensure that clients understand and work towards meeting their responsibilities as outlined in the Client Acknowledgment Responsibility Form (CARF).

• Maintain client data in the Uniform Client Chart.

• Ensure the CARES data entry and supporting documentation is complete, accurate and current at all times.

• Assist families in obtaining income and public benefits (i.e., Public Assistance; SSI, etc.).

• Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services and other community resources as needed.

• Must track referrals and follow-up each client’s progress.

• Assess job readiness of clients, utilizing Standardized Assessment tools.

• Perform timely and accurate input of all required client information in the Uniform Client Chart, ensure compliance with OTDA regulatory requirements and DHS contractual requirements. Collaborate with the Housing Coordinators to ensure that clients are compliant in seeking permanent housing.

• Attend shelter meetings, agency-wide meetings, and staff training (on site and off site) as directed by the supervisor.

• Must work evenings, one Saturday each month, and holidays as scheduled.

• Prepare all mandated reporting as required by supervisor, contract agency and funding agency.

• Must conduct client unit inspections and review findings with the client and supervisor.

• Perform other related duties, as needed.

Collect practitioner orders from the patient care areas and deliver medications, supplies and Travels to/visits consumers' residences to provide supportive services on a schedule established by the program.

• Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others.

• Counsel’s consumers individually or in small groups regarding plans for meeting service needs and aids the consumers to mobilize inner capabilities and environmental resources to attain goals.

• Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities.

• Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer.

• Maintains a case-record for each resident/consumer and completes required forms.

• Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and provides supportive counseling in 1:1 or group formats that assist the consumer to modify attitudes and behaviors as needed.

• Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable.

• Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals.

• Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on the discharge-planning goal.

• Explains the types of clinical services, recreational activities, and programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution.

• Performs crisis assessment and nonverbal and verbal crisis intervention.

• Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer.

• Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors.

• Completes incident reports in accordance with policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with policy and procedure.

• Plans, escorts, and/or arranges social or recreational activities for and with consumers.

• Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of property, and cleanliness of consumer's residence.

• Reviews the staff communications log and makes entries concerning essential elements of information designated by program management.

• Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured.

• Assists in the orientation of new personnel when requested.

• Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis.

• Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities.

• Complies with agency infection control policies. Advocates on behalf of consumer with outside service providers Assists resident/consumer in finding and getting into vocational training or other training opportunities and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers.

• Direct Care Giver provides quality care and assistance with activities of daily living to residents of in the community.

• Encourages residents to function at their highest level of independence and to participate in community activities.

• Conducts activities and provides for a meaningful experience for all residents.

• Responsible for ensuring a pleasurable dining experience and marketing the community in a positive and professional manner.

• Must maintain a working knowledge of all policies and procedures pertaining to the position.

• Reports incidents involving residents to include care concerns or issues, to appropriate individuals (ex: HCC, RN/LPN, or ED) and completes appropriate documentation.

• Supervised toddlers in indoor and outdoor activities.

• Providing support in bathing, cleaning, and feeding.

• Devised plans to occupy children through games and educational materials.

• Helped children get ready for bed and read them bedtime stories.

• Provide children with positive reinforcement.

• Providing first aid treatment as necessary.

• Maintained order, security, and sanitation of the facility.

• Performed housekeeping and laundry.

• Supervised children in everyday jobs.