Shanika Bascom
Staten Island
Summary
Dedicated and focused person who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve my BA in Sociology/Anthropology. I am seeking a position in the customer services, human resources, and case management industry. A challenging position in which my experience, education and skills will be an asset in a company for growth and advancement.
Overview
10
10
years of professional experience
Work History
Case Manager
Women In Need
11.2023 - Current
- Provide hands-on training, coaching and support to clients, and help create opportunities for practicing skills that will enable clients to achieve their ILP goals.
- Ensure that clients understand and work towards meeting their responsibilities as outlined in the Client Acknowledgment Responsibility Form (CARF).
- Maintain client data in the Uniform Client Chart.
- Ensure the CARES data entry and supporting documentation is complete, accurate and current always.
- Assist families in obtaining income and public benefits (i.e., Public Assistance; SSI, etc.).
- Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services and other community resources as needed.
- Must track referrals and follow-up each client’s progress.
- Assess job readiness of clients, utilizing Standardized Assessment tools.
- Perform timely and accurate input of all required client information in the Uniform Client Chart, ensure compliance with OTDA regulatory requirements and DHS contractual requirements.
- Collaborate with the Housing Coordinators to ensure that clients are compliant in seeking permanent housing.
Intake Specialist/Case Manager
HELP USA
07.2022 - 09.2023
- Processes paperwork for new clients efficiently and in accordance with protocols.
- Obtain pertinent information from new clients by asking them to complete surveys or interviews courteously and professionally.
- Answers and screens inquiry calls and emails from prospective clients.
- Ensures that app admission forms are properly signed and filed.
- Communicates with other team members constructively to reduce conflict and enhance the resolution of issues.
Access-a-ride Customer Service Representative
GCS
12.2021 - 02.2022
- Taking 100-300 calls on an average daily basis.
- Assisted in elderly access a ride client on reserving their trips 1 to 2 days prior to their trips.
- Provided travel assistance services to assist with requests such as estimated vehicle time of arrival, travel itinerary change requests travel cancellations, and alternate travel authorizations/accommodations.
- Provided excellent and professional customer service skills.
Security Guard
Allied Universal
08.2019 - 03.2020
- Company Overview: Staten Island Ferry
- Patrolled premises regularly.
- Inspected equipment and access points at the ferry.
- Ensured the security, safety and well-being of all personnel and passengers.
- Completed reports by recording observations, information, and occurrences at the ferry.
- Submitted reports of every suspicious action in the ferry terminal.
- Instructed passengers the correct way to enter and exit the ferry.
- Staten Island Ferry
Security Guard
Securitas
07.2018 - 07.2019
- Company Overview: Amazon
- Used Microsoft Excel to make badges for new employees, lost, or misplaced badges.
- Implemented security-screening procedures that are central to Amazon.
- Assisted in conducting screening of employees and baggage.
- Assisted in monitoring the flow of employees through the screening checkpoint to facilitate orderly and efficient processing of employees.
- Maintained close communication with supervisors regarding any issues that might reveal a weakness or vulnerable area of security screening that is discovered while screening duties.
- Amazon
Social Work Assistant
CUNY
08.2015 - 09.2017
- Company Overview: College of Staten Island Work Study Dept
- Taking directions from Social Service Manager or Social worker.
- Assisted social worker in tracking and reporting status of college students.
- Scheduled appointments with students to see counselors at the college.
- Helped to work in the office taking constituent paperwork and answering questions to students.
- Responsible for keeping the table of informational packets clean and updated.
- Assisted case workers in collecting information and completing case files.
- Assisted residents in setting up regular meetings with their students.
- Listen in during appointments with students to understand social worker’s role in helping college students in need.
- Responsible for keeping the visitor’s log that was found at the front entrance.
- College of Staten Island Work Study Dept
Education
Bachelor of Arts - Sociology/Anthropology
College of Staten Island
Staten Island, NY05.2022
High School -
Concord High school
Staten Island, NY06.2014
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Typing Speed 40 words per minute
- Internet
- Organization
- Arranging Files
- Planning
- Scheduling
- Documents
- Data Entry
- Listening
- Communicating
- Writing
- Critical Thinking
References
Available upon request
Volunteer Experience
Afterschool Worker, Seamen’s Society, 01/2020, 03/2020, Provided homework assistance for students., Assisted in educational plan design and implementation for all grade levels., Respond to all parent’s concern and queries in a timely and efficient manner., Provided clerical and various other forms of assistance to staff as needed., Maintained clean and neat facility appearance daily., Maintained and updated program and equipment use records.
Timeline
Case Manager
Women In Need
11.2023 - Current
Intake Specialist/Case Manager
HELP USA
07.2022 - 09.2023
Access-a-ride Customer Service Representative
GCS
12.2021 - 02.2022
Security Guard
Allied Universal
08.2019 - 03.2020
Security Guard
Securitas
07.2018 - 07.2019
Social Work Assistant
CUNY
08.2015 - 09.2017
Bachelor of Arts - Sociology/Anthropology
College of Staten Island
High School -
Concord High school
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