Jake Hebert
Software Implementation Specialist
Thibodaux,LA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a Project Manager position. Ready to help team achieve company goals within an efficient timeline.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Software Implementation Specialist
South Central Planning And Development Commission
Houma, LA
01.2021 - Current
- Software Configuration for MyGovernmentOnline, MyPermitNow, InspectionAnywhere, and MGOConnect Software as a Service (SaaS) enterprise Permit, Inspection, Land Management and Code Enforcement software.
- Monitor and test application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Define enterprise processes and best practices and tailor enterprise processes for applications.
- Participate in system development life cycle from requirements analysis through system implementation.
- Responsible for facilitating new project implementations and managing ongoing client relationships.
- Conduct needs analysis review with new clients in order to configure software for their unique needs and intended use.
- Lead classroom environment training classes to ensure all staff personnel master the skills and knowledge required to ensure a successful software launch.
- Perform testing of new features and functionality within the software and communicate any unintended functionality to the development team for correction, enhancement or removal.
- Navigate SQL Server Reporting Services (SSRS) reports to ensure accuracy of data and report layout is advantageous for public distribution.
- Promoted from Customer Support Specialist to Software Implementation Specialist.
Online Grocery Pickup
Walmart
Thibodaux, LA
07.2018 - 07.2020
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Top performer for over 100 weeks of employment.
Film Crew Lead
AMC Theaters
Houma, LA
02.2014 - 07.2018
- Floated between departments to assess needs and manage small tasks as assigned.
- Accurately read, understood and carried out written instructions.
- Maintained compliance with company standards to perform maintenance activities.
- Awarded third place in promotional sales in the Region.
Education
Bachelor of Science - Computer Information Systems
Nicholls State University
Thibodaux, LA 08.2016 - 12.2021
Skills
Project Management
Timeline
Software Implementation Specialist
South Central Planning And Development Commission
01.2021 - Current
Online Grocery Pickup
Walmart
07.2018 - 07.2020
Bachelor of Science - Computer Information Systems
Nicholls State University
08.2016 - 12.2021
Film Crew Lead
AMC Theaters
02.2014 - 07.2018
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