Jake Hebert
Software Implementation Specialist
Thibodaux,LA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a Project Manager position. Ready to help team achieve company goals within an efficient timeline.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Software Implementation Specialist
South Central Planning And Development Commission
Houma, LA
01.2021 - Current
- Software Configuration for MyGovernmentOnline, MyPermitNow, InspectionAnywhere, and MGOConnect Software as a Service (SaaS) enterprise Permit, Inspection, Land Management and Code Enforcement software.
- Monitor and test application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Define enterprise processes and best practices and tailor enterprise processes for applications.
- Participate in system development life cycle from requirements analysis through system implementation.
- Responsible for facilitating new project implementations and managing ongoing client relationships.
- Conduct needs analysis review with new clients in order to configure software for their unique needs and intended use.
- Lead classroom environment training classes to ensure all staff personnel master the skills and knowledge required to ensure a successful software launch.
- Perform testing of new features and functionality within the software and communicate any unintended functionality to the development team for correction, enhancement or removal.
- Navigate SQL Server Reporting Services (SSRS) reports to ensure accuracy of data and report layout is advantageous for public distribution.
- Promoted from Customer Support Specialist to Software Implementation Specialist.
Online Grocery Pickup
Walmart
Thibodaux, LA
07.2018 - 07.2020
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Top performer for over 100 weeks of employment.
Film Crew Lead
AMC Theaters
Houma, LA
02.2014 - 07.2018
- Floated between departments to assess needs and manage small tasks as assigned.
- Accurately read, understood and carried out written instructions.
- Maintained compliance with company standards to perform maintenance activities.
- Awarded third place in promotional sales in the Region.
Education
Bachelor of Science - Computer Information Systems
Nicholls State University
Thibodaux, LA 08.2016 - 12.2021
Skills
Project Management
SQL Server Management Studio (SSMS)
Microsoft Office
Business Analysis
Software Analysis
SQL Programming Language
HTML5 Markup Language
Customer Service
Timeline
Software Implementation Specialist
South Central Planning And Development Commission
01.2021 - Current
Online Grocery Pickup
Walmart
07.2018 - 07.2020
Bachelor of Science - Computer Information Systems
Nicholls State University
08.2016 - 12.2021
Film Crew Lead
AMC Theaters
02.2014 - 07.2018