Jake Hebert
Software Implementation Specialist
Thibodaux,LA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a Project Manager position. Ready to help team achieve company goals within an efficient timeline.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Software Implementation Specialist
South Central Planning And Development Commission
Houma , LA
2021.01 - Current
- Software Configuration for MyGovernmentOnline, MyPermitNow, InspectionAnywhere, and MGOConnect Software as a Service (SaaS) enterprise Permit, Inspection, Land Management and Code Enforcement software.
- Monitor and test application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Define enterprise processes and best practices and tailor enterprise processes for applications.
- Participate in system development life cycle from requirements analysis through system implementation.
- Responsible for facilitating new project implementations and managing ongoing client relationships.
- Conduct needs analysis review with new clients in order to configure software for their unique needs and intended use.
- Lead classroom environment training classes to ensure all staff personnel master the skills and knowledge required to ensure a successful software launch.
- Perform testing of new features and functionality within the software and communicate any unintended functionality to the development team for correction, enhancement or removal.
- Navigate SQL Server Reporting Services (SSRS) reports to ensure accuracy of data and report layout is advantageous for public distribution.
- Promoted from Customer Support Specialist to Software Implementation Specialist.
Online Grocery Pickup
Walmart
Thibodaux , LA
2018.07 - 2020.07
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Top performer for over 100 weeks of employment.
Film Crew Lead
AMC Theaters
Houma , LA
2014.02 - 2018.07
- Floated between departments to assess needs and manage small tasks as assigned.
- Accurately read, understood and carried out written instructions.
- Maintained compliance with company standards to perform maintenance activities.
- Awarded third place in promotional sales in the Region.
Education
Bachelor of Science - Computer Information Systems
Nicholls State University
Thibodaux, LA 2016.08 - 2021.12
Skills
Project Management
Timeline
Software Implementation Specialist
South Central Planning And Development Commission
2021.01 - Current
Online Grocery Pickup
Walmart
2018.07 - 2020.07
Bachelor of Science - Computer Information Systems
Nicholls State University
2016.08 - 2021.12
Film Crew Lead
AMC Theaters
2014.02 - 2018.07
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