Summary
Overview
Work History
Education
Skills
Timeline

Christina McIntyre

West Union,OH

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Customer Care Specialist II

Cox Automotive Dealertrack
Wilmington, OH
11.2019 - Current
  • Process ~100 customer emails and faxes every day with positive attitude and focus on customer satisfaction.
  • Verified accuracy of customer account information and updated when necessary.
  • Responded to customer inquiries email.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Directed customers to appropriate departments for additional support.
    Requested escalation for unresolved issues.
  • Assisted in training new employees and participated in cross-training with other departments.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Accurately tracked and recorded customer interactions in CMS labor tracker and TMS.
  • Directing documents to correct location for further processing. (document specialist)
  • Processing emails and faxes for various clients. Notating accounts and taking proper actions according to documents received.

Tutor/ Assistant Teaching

Little Miami Schools
Morrow, OH
03.2005 - 12.2015
  • Classroom settings in grades k-12, working on daily education skills and goals
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Worked with students in classroom environments to provide educational support.
  • Identified learning needs and implemented fun and engaging learning activities to help students advance.
  • Helped students prepare for routine and standardized tests and college entrance exams.
  • Taught and assisted students in such areas as Mathematics and Science, creating tailored lesson plans and study guides on subject matter.
  • Provided one-on-one and small group instruction to over 20 students falling behind in various general education skills.
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles
  • Identified learning needs and implemented fun and engaging learning activities to help students advance
  • Improved test scores by focusing on reading comprehension, math and critical thinking skills through one-on-one tutoring sessions
  • Used flashcards and other techniques to test and improve memory through practiced information retrieval

Waitress

Lone Star Steak House
Mason, OH
05.2014 - 09.2014
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.

Guest Relations Associate

Kings Island Amusement Park
Mason, OH
05.2013 - 08.2013
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Explained security policies and procedures to guests to promote visitor confidence and safety.
  • Anticipated and attentively handled guest needs or concerns.
  • Front desk customer relations ~150-200 guest daily

Life Insurance Sales Agent

Northwestern Mutual Life Insurance
Blue Ash, OH
05.2012 - 08.2012
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.

Patient Care Assistant

Bethesda North Hospital
Cincinnati, OH
06.2011 - 12.2011
  • Answered call lights for 20-40 rooms per shift and supported patient comfort and safety by adjusting bed rails and equipment.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.

Education

Some College (No Degree) - Special Education

Western Governor University, Salt Lake City, UT

1.5 years finished. All but 2 classes and student teaching finished, including all required Praxis exams. I ran out of funding after a divorce and hardships

Associates Degree - Middle Childhood Math & Science Education, Math & Science

University of Cincinnati Blue Ash College, Cincinnati, OH
05.2012

Middle Childhood Education with a, Included classes in every subject, including technology

  • Dean's List [Fall 07/08, Winter O7/08, Spring 07/08, Spring 08/09]
  • [overall on records I have not final 3.177] GPA

Skills

  • Document and Records Management
  • Effective Working Relationships
  • Keen Attention to Detail
  • Problem solver
  • Computer awareness, Microsoft Office (Word, Windows, PowerPoint, Excel, Email, internet) , some hardware knowledge
  • Customer Database Management
  • Problem Resolution
  • Exceptional Communicator

Timeline

Customer Care Specialist II - Cox Automotive Dealertrack
11.2019 - Current
Waitress - Lone Star Steak House
05.2014 - 09.2014
Guest Relations Associate - Kings Island Amusement Park
05.2013 - 08.2013
Life Insurance Sales Agent - Northwestern Mutual Life Insurance
05.2012 - 08.2012
Patient Care Assistant - Bethesda North Hospital
06.2011 - 12.2011
Tutor/ Assistant Teaching - Little Miami Schools
03.2005 - 12.2015
Western Governor University - Some College (No Degree), Special Education
University of Cincinnati Blue Ash College - Associates Degree, Middle Childhood Math & Science Education, Math & Science

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Christina McIntyre