Professional Summary
Overview
Work History
Education
Skills
Timeline

Angelica Brothers

Acuity International/Comprehensive Health Service
Titusville,FL
6
years of professional experience

Customer Care Specialist II delivering high-volume support across phone, email, and web channels. Manages crew schedules, account data verification, and daily documentation while staying aligned with contract rules and government regulations. Resolves customer issues, reduces complaints, and supports workflow efficiency through clear communication and process improvements.

Work History

Customer Care Specialist II

5 Years 10 Months
Acuity International/Comprehensive Health Service | 10.2020 - Current
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer inquiries via phone, email and web-based platforms.
  • Verified accuracy of customer account information and updated when necessary.
  • Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
  • Exceeded performance goals consistently by demonstrating superior product knowledge when assisting customers.
  • Retrieving missing components from facilities and building charts to submit to nurse review
  • Generated department orders and accompanying documentation.
  • Completed daily logs for management review.
  • Increased workflow efficiency by developing crew lines and training team members on preferential bidding systems.
  • Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
  • Retrieving missing components from facilities and building charts to submit to nurse review

Education

Associate of Arts

Eastern Florida State College | Cocoa, FL | 07.2023

High School Diploma

Astronaut High School | Titusville, FL | 12.2011

Skills

Guest relations management
Communication skills
Schedule coordination
Documentation expertise
Data verification
Quality assurance
Customer service
Phone support
Issue resolution
Workflow coordination
Records management
Electronic health records
HIPAA compliance

Timeline

Customer Care Specialist II

Acuity International/Comprehensive Health Service
10.2020 - CurrentRead More

Astronaut High School

High School Diploma
Read More

Eastern Florida State College

Associate of Arts
Read More
Angelica Brothers