Jessica Gutierrez
HON
Summary
Bilingual customer service professional with extensive experience in providing seamless support to diverse clientele. Known for enhancing customer satisfaction through effective communication and problem-solving.
12
years of professional experience
Work History
Accounts Receivable Clerk - Remote
1 Year 8 Months- Processed and recorded customer payments, ensuring accuracy and timely updates of accounts.
- Resolved billing inquiries and discrepancies promptly, enhancing customer satisfaction and trust.
- Facilitated dispute resolution between company and clients, strengthening relationships while safeguarding company interests.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Pharmacy Help Desk CSR - TEMP
4 Months- Assisted pharmacists in verifying medication orders, ensuring patient safety and proper drug utilization.
- Assisted pharmacists in verifying medication orders to enhance patient safety and optimize drug utilization.
- Handled sensitive patient information and concerns with empathy and professionalism to foster trust and support.
Patient Care Coordinator & Billing - Hybrid
5 Years 2 Months- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Entered and processed patients' prescriptions into internal system.
- Streamlined appointment reminder systems to enhance patient attendance rates.
- Trained new staff on office procedures and protocols to maintain consistency in patient care delivery.
- Completed billing forms with accuracy for prompt invoicing.
- Researched and resolved billing discrepancies to support accurate billing processes.
Leasing Agent
4 Years 7 Months- Coordinated marketing initiatives for available units, enhancing visibility and attracting potential tenants.
- Coordinated marketing initiatives to promote available units, increasing visibility and interest.
- Conducted thorough tenant screenings, evaluating applications for financial stability and background checks.
- Prepared lease agreements, ensuring compliance with local laws and regulations to protect property interests.
Education
High School Diploma
Skills
Bilingual English and Spanish
Critical thinking
Collections
Invoice processing
Time management
Billing software proficiency
Fast-paced adaptability
Flexible schedule and availability
Timeline
Accounts Receivable Clerk - Remote
HON
02.2025 - Current
Pharmacy Help Desk CSR - TEMP
Medimpact
10.2024 - 02.2025
Patient Care Coordinator & Billing - Hybrid
PrimeBody & GTI
08.2019 - 10.2024
Leasing Agent
Pro Residential Management
01.2015 - 08.2019
Sunnyslope High School
High School Diploma