Mariah Gourley
Haysville,KS
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
UnitedHealth Group
09.2024 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Interacted with clients on regular basis to quickly alleviate issues and provide status reports.
- Responded to customer calls swiftly to resolve issues and answer questions.
Receptionist
Haysville Activity Center
11.2021 - 10.2024
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Organized, maintained and updated information in computer databases.
Pharmacy Technician
Walgreens
10.2020 - 07.2024
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
Education
GED -
Wichita Technical Institute
Wichita, KS04-2019
Skills
- Insurance reconciliation
- Insurance billing
- HIPAA
- Pharmacy operations
- Resolving customer issues
- Insurance verification
- Pharmacy and customer records management
- Medicare and medicaid process
- Pharmaceutical calculations
- Answering customer questions
Certification
- Licensed Pharmacy Tech - October 2023-October 2025
Timeline
Pharmacy Technician
UnitedHealth Group
09.2024 - Current
Receptionist
Haysville Activity Center
11.2021 - 10.2024
Pharmacy Technician
Walgreens
10.2020 - 07.2024
- Licensed Pharmacy Tech - October 2023-October 2025
GED -
Wichita Technical Institute
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