Sara Gollhuir
Bremen,GA
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
20
20
years of professional experience
Work History
Front Office Administrator
Smile Center
Villa Rica, Georgia
05.2014 - 11.2016
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Verified all dental benefits for new and established patients
- Reviewed treatment plans with patients detailing the estimated insurance portion as well as the benefit that was estimated to be paid by the patients insurance policy.
- Maintained pending insurance claims to 80% being paid in 30 days
- kept denied claims under 90 days and would work providing narratives and x-rays on all claims for payment
Office Manager
Cary Moody Heating And Air
Douglasville, Georgia
01.2011 - 01.2014
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Scheduled all service calls for HVAC techs.
- Scheduled installation crews to handle the replacement of customers full HVAC systems as well as the cost and financing options.
Direct Sales Representative
Thirty-one Gifts
Temple, Georgia
01.2009 - 06.2010
- Met customers in homes and businesses to discuss and demonstrate products.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Put together sales proposals and contracts.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Managed a team of 50 ladies across the United States while working from home as well as generating a monthly sale goal.
Dental Office Manager
Dr. Craig Altman DMD
Lithia Springs, Georgia
01.1999 - 12.2008
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Supervised and led team of dental hygienists and support staff of 5 employees.
- Performed billing, collection and reporting functions for office.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Dental Assistant
Dr. John Heilman
Douglasville, GA
01.1997 - 06.1998
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and arranged instruments, medications and required materials for dental procedures.
Dental Assistant
Dr. Thomas Dix DMD
Mableton, GA
01.1996 - 05.1997
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Prepared and arranged instruments, medications and required materials for dental procedures.
Education
High School Diploma -
Lithia Springs Comprehensive High School
Lithia Springs, GA05.1997
Skills
- Office Management
- Report Preparation and Analysis
- Office Reception
- Inbound Phone Call Handling
- Team Management
- Financial Services Support
- Patient Flow
- Payroll Preparation
- Patient Registration
Timeline
Front Office Administrator
Smile Center
05.2014 - 11.2016
Office Manager
Cary Moody Heating And Air
01.2011 - 01.2014
Direct Sales Representative
Thirty-one Gifts
01.2009 - 06.2010
Dental Office Manager
Dr. Craig Altman DMD
01.1999 - 12.2008
Dental Assistant
Dr. John Heilman
01.1997 - 06.1998
Dental Assistant
Dr. Thomas Dix DMD
01.1996 - 05.1997
High School Diploma -
Lithia Springs Comprehensive High School