Amanda Griffin
Summary
Results-oriented Receptionist experienced in managing busy reception areas and multi-line telephone systems. Delivered exceptional customer service and administrative support through strong organizational skills and attention to detail. Focused on fostering positive client interactions and ensuring efficient workflow.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
FRONT OFFICE ADMINISTRATOR
Creations Training School
Greenville
06.2020 - 04.2026
- Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Supported senior recruiting staff by coordinating logistics for career fairs and recruiting events to enhance candidate engagement.
- Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
- Created detailed expense reports and requests for capital expenditures.
- Cataloged and managed department records and files for prompt and efficient retrieval.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Indexed, cataloged and stored physical records.
- Scanned physical files into digital records.
- Assisted administrative team members with completing daily tasks in order to maintain a smooth workflow.
- Prepared packages for shipment, pickup or courier delivery to customers.
- Drafted contracts, budgets, and various reports with direction from manager.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Helped distribute employee notices and mail around the office.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
- Completed data entry, tracked resumes and maintained the applicant tracking system.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Placed orders for all classroom and office supplies.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Operated office photocopiers, made travel arrangements, maintained the office bulletin board and assisted staff with clerical or procedural requirements.
- Located, checked in and pulled medical records for appointments and incomplete patient charts.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
- Oversaw management of accounts receivable, collaborating with Financial Management Office to ensure accurate tracking and resolution of discrepancies.
- Prepared cash deposits from school activities and made bank deposits.
- Wrote professional memorandum, letters and marketing copy.
- Provided educational documents and pamphlets to patients.
- Screened all visitors and directed them to the correct employee or office.
- Greeted visitors, answered phones and directed inquiries to appropriate personnel.
- Assisted in the preparation of meeting agendas, documents, presentations and other materials.
- Managed incoming and outgoing mail: distributed accordingly.
- Maintained office supplies inventory by checking stock to determine inventory level: anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Scheduled appointments, meetings, and travel arrangements for staff members.
- Tracked employee vacation and sick time accruals and utilized payroll software to submit bi-weekly timesheets.
- Inputted data into database system accurately and timely.
- Provided administrative support to executive team including typing memos, reports, correspondence and other documents as requested.
- Organized company events such as conferences, seminars or trade shows.
- Processed invoices for payment according to established guidelines.
- Created purchase orders using accounting software programs when necessary.
- Assisted with onboarding new employees by providing orientation information and scheduling training sessions.
- Answered customer queries via email or telephone in a professional manner.
- Reviewed contracts prior to signing on behalf of the organization.
- Supported Human Resources department by maintaining personnel files and updating employee records as necessary.
- Directed clients and guests to correct departments, rooms, and staff members.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Processed financial documents, contracts, expense reports and invoices.
- Created memos, letters and other documents, fostering internal and external communication.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Checked figures and postings for correct entry and proper codes.
- Automated office operations by managing client correspondence and data communications.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Resolved customer complaints or answered customers questions.
- Computed balances, totals or commissions to support accounting team.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Organized and facilitated onsite training events with outside vendors and online webinars to enhance employee skill development.
Title and Warranty Clerk
Oaks Chevrolet
Greenville
09.2018 - 06.2020
- Processed and prepared documents for vehicle registration, title transfers, and lien placements, ensuring compliance with state regulations and facilitating seamless customer transactions.
- Maintained accurate transaction records, enhancing customer data integrity and supporting efficient processing of payments and services.
- Verified accuracy of all documents before submission to the DMV.
- Assisted customers in completing applications for license plates, vehicle titles, and registrations.
- Provided exceptional customer service by responding to inquiries promptly and professionally.
- Resolved any discrepancies related to title transfers or registration renewals.
- Inspected paperwork for completeness, accuracy, and compliance with state regulations.
- Explained procedures to customers regarding titling vehicles, transferring ownership, and registering vehicles.
- Processed payments from customers using cash registers or credit card machines.
- Responded to incoming customer calls regarding vehicle titling and registration renewals, providing timely assistance and improving customer satisfaction.
- Updated inventory records on a daily basis for both new and used vehicles in stock.
- Prepared various reports such as monthly sales summaries or weekly transaction lists.
- Collaborated with other departments within the organization to ensure timely completion of paperwork.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Explained vehicle warranties and extended service contracts to buyers and administered paperwork.
- Verified document authenticity to process license application.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Checked application data and account information against legal documentation.
PATIENT CARE TECH
Fresinius Medical
Clarksdale
01.2011 - 08.2018
- Coordinated allocation of nursing service equipment and supplies within facility, establishing guidelines for efficient and economical use.
- Organized department per administrative guidelines to deliver specified nursing services meeting legal, organizational, and medical staff standards.
- Provided comprehensive care by assessing and evaluating neonatal and pediatric patients in a clinical setting.
- Recorded detailed patient information gathered during interviews to maintain accurate medical records.
- Assessed need for, ordered, obtained and interpreted appropriate lab tests.
- Ordered and read lab tests, x-rays, MRIs, ultrasounds, and EKGs.
- Documented patient information from interviews, ensuring accurate and comprehensive medical records.
- Interviewed patients to obtain medical information, weight and height measurements and vital signs.
- Took and recorded patients' temperature, pulse and blood pressure.
- Provided patient education.
- Made appropriate interventions by reading and interpreting fetal heart monitors.
- Monitored Infection Control and Critical Incidents. Risk Management and Quality Improvement plans.
- Scheduled patient admissions and discharges.
- Certified that equipment and supplies were properly maintained for quality patient care and safety.
- Delivered essential education to patients regarding their health conditions and treatment options.
- Followed infection control procedures.
CERTIFIED NURSE ASSISTANT
North Delta Medical Clinic
Clarksdale
05.2006 - 12.2010
- Ensured proper maintenance of equipment and supplies, supporting quality patient care and safety.
- Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care.
- Monitored fluid intake and output levels.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Monitored patient drug reactions and documented progress in clinical trials, contributing to patient safety and care quality.
- Oversaw clinical operations for 44-bed unit, facilitating effective patient management.
- Took and recorded patients temperature, pulse and blood pressure.
- Counseled and educated patients about reproductive health issues and wellness.
- Expertise in STDs, HIV and family planning.
- Made appropriate interventions by reading and interpreting fetal heart monitors.
- Followed infection control procedures.
- Certified that equipment and supplies were properly maintained for quality patient care and safety.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Examined patients and dispensed contraceptives and other medications as needed.
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
- Skilfully performed suture removals for patients of all ages.
- Assessed need for, ordered, obtained and interpreted appropriate lab tests.
- Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
- Routinely retracted patient throat cultures and prepared for lab submission.
- Created and maintained computerized record management systems to record and process data and generate reports.
- Completed clinical rotations in Geriatrics.
- Performed account reconciliations and resolved variances.
- Took and recorded patients' temperature, pulse and blood pressure.
- Evaluated patients suffering from asthma, appendicitis and hernias.
- Examined patients and dispensed contraceptives and other medications.
Education
Certified Phlebotomist - Phlebotomy
Allied Health
Clarksdale, MS 05.2020 - 07.2020
Patient Care Technician - Kidney Dialysis Training
Fresenius Medical
Southaven, MS 01.2011 - 02.2011
Certified Nurse Assistant - Pre Nursing Reqs
Coahoma Community College
Clarksdale, MS 01.2006 - 05.2006
High School Diploma - General Studies
O'Bannon High School
Greenville, MSSkills
- Healthcare administration
- Office management
- Customer service
- Client support
- Client relations
- Accounts payable
- Accounts receivable
- Financial processing
- Point-of-sale systems
- Data entry
- Document management
- Filing systems
- Reporting skills
- Time management
- Organizational skills
- Attention to detail
- Multitasking strengths
- Communication skills
- Telephone skills
- Conflict resolution
- High efficiency
- Sales
- Strategic sales
- Money handling
- Relationship building
- Problem-solving
- MS Office
- Office Suite
- Inventory management
- Correspondence distribution
- Document verification
- Filing
- MS Office
- Office Suite
Additional Information
I am a certified Nursing Assistant, and a Patient Care Tech that has had training in performing Phlebotomy duties. I have also been an Office Manager, Server, and Bartender. I have excellent office, and customer service skills. I have strong work ethics and a strong desire to advance in my education and company I put my skills to use at. I am a very dependable, hard working, fast learner who does the job right and complete. I love helping others and meeting new people. My priorities come first in all things I accomplish. Thank you for taking time to read over my work history and allowing me to apply for your available position.
References
- Micheal Wilson, 662-902-5644
- Donna Daves, 662-902-9099
Timeline
FRONT OFFICE ADMINISTRATOR
Creations Training School
06.2020 - 04.2026
Certified Phlebotomist - Phlebotomy
Allied Health
05.2020 - 07.2020
Title and Warranty Clerk
Oaks Chevrolet
09.2018 - 06.2020
PATIENT CARE TECH
Fresinius Medical
01.2011 - 08.2018
Patient Care Technician - Kidney Dialysis Training
Fresenius Medical
01.2011 - 02.2011
CERTIFIED NURSE ASSISTANT
North Delta Medical Clinic
05.2006 - 12.2010
Certified Nurse Assistant - Pre Nursing Reqs
Coahoma Community College
01.2006 - 05.2006
High School Diploma - General Studies
O'Bannon High School