Charles Froehlich

Roofing Salesperson/Project Manager

Dakota Roofing

Mobridge, SD

04.2019 - Current

Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Listened to customer needs to identify and recommend best products and services.
Identified opportunities for growth within current customer base through upselling techniques.
Negotiated contracts with clients while maintaining a positive relationship with them.
Organized product demonstrations to showcase the benefits of different roofing products and services.
Followed up with customers after installation and repair work was completed for feedback.
Provided technical advice on roofing installation, maintenance and repair.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Identified customer needs by asking questions and advising on best solutions.
Contacted new and existing customers to outline benefits of products.
Conducted regular site visits to evaluate existing roofs for potential repairs or replacement.
Generated new business through networking, cold calling and other methods of prospecting.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Assisted with customer requests and answered questions to improve satisfaction.

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