Kourtney Boston
Account Manager
Austin,TX
Summary
Dynamic and Passionate individual with multiple years of sales and customer service experience in-person and virtually. Client focused and Profit motivated with strong Communication, Problem Solving, and Teamwork skills. Educated in Retail Operations and Marketing with a deep passion for Real Estate and Technology. Currently finishing the University of Texas Austin Full Stack Web Development certificate program. New to coding but excited to continue learning and growing
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Account Manager REX
REX
Austin, TX
02.2020 - Current
- Manage a client load 50% higher than 80% of Account Managers nationally while maintaining top tier NPS scores and consistently ranking among the top 3 Account Managers in Revenue Generation company-wide
- Build relationships and generate excitement about REX with existing clients in a fast-paced and highly disruptive environment
- Provide exceptional support to current and former sellers and buyers by anticipating their needs, monitoring home sale activity and ensuring marketing is performing optimally
- Serve as the company's liaison with all parties involved in the sales transaction as a licensed real estate agents in multiple states
- Manage projects to get home listings live on both REX's website and alternative platforms in multiple states with multiple teams concurrently.
- Recommended brand products to customers, highlighted benefits and redirected objections to secure more than $546k in sales in 2021.
Real Estate Agent
HomePlace
Austin, TX
05.2018 - 01.2020
- Generate leads via inbound calls, online advertising & social media -Produce sales/leasing monthly revenue of $5K+
- Maintain detailed records of customer and operational data
- Identify client needs, clarify information, & researched customer data
- Regular B2B meetings to establish and grow working relationships and accomplish team goals
- Developed and maintained relationships with clients through networking, postcards and cold calling.
Human Resources Specialist
FEMA
10.2017 - 01.2020
- Coordinate interviews, fingerprinting, and background investigation procedures with regional and national security teams
- Held high risk public trust security clearance while utilizing and maintaining federal funds systems to check and transfer funds to disaster accounts
- Researched and developed guideline material for best financial practices while on disaster travel
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for personnel, arranging for airfare as well as hotel and rental car reservations.
- Reviewed, input and paid invoices for travel-related services.
- Complied with company standards while preparing internal, informal and official documentation..
- Used Concur and National Travel systems to identify most cost-effective travel accommodations for clients.
Sales Support Coordinator
Rodan + Fields
Austin, TX
02.2017 - 09.2017
- Consistently referenced case logs to ensure accurate customer information was being utilized, organize orders, and compile customer data
- Completed 500+ data entry and return processing tasks via excel sheets daily
- Resolved intermediate level customer grievances as first point of contact
- Used Salesforce daily to input, organize, and research customer issues
- Routed escalated customer grievances to designated departments for further investigation
- Performed statement reconciliations to recoup lost customer funds
- Applied guideline material by interpreting policies and supplemental information, and then translating the information into everyday practices
- Proven experience providing customer support in busy call center environments.
- Developed working knowledge of CRM to effectively track sales leads and activities.
Remote Fashion Stylist/ Sales Consultant
Stitch Fix
Remote
06.2015 - 01.2017
- Provided exemplary customer service and complaint-resolution
- Drew conclusions and made recommendations by analyzing facts and conditions, and made comparisons of prices, discounts, and delivery dates
- Referred unresolved customer grievances to designated departments for further investigation
- Applied written resources and regulations to daily interactions with customers, coworkers, and supervisors
- Developed work-aids and reports for personal development, team use, and supervisor evaluation.
Direct Sales
American Media
01.2014 - 06.2015
- Gave high level customer service to prospects and current customers seeking guidance
- Completed daily outbound calls, up to 4 hours per day to negotiate prices, terms of sales and service agreements
- Applied knowledge of competitor’s product plans and pricing to sales techniques
- Met customers in homes and businesses to discuss and demonstrate products.
- Put together sales proposals and contracts.
Mobility and Sales Support
AT&T
Austin, TX
07.2011 - 06.2012
- Addressed and resolved customer product complaints empathetically and professionally
- Utilized knowledge of policy and regulations to assist customers with sales and customer service needs
- Managed call flow and responded to technical support needs of customers
- Communicated sales promotions to customers to grow average customer account size by 20%
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
Education
Bachelor of Science - Fashion and Retail Management
The Art Institutes of Austin
Austin, TX 01.2011 - 01.2015
High School Diploma -
Cedar Park High School
Cedar Park, TX 08.2006 - 06.2010
Skills
SalesStrategic PlanningHTML5Cascading Style Sheets (CSS)Account ManagementTeamworkProblem SolvingJavaScriptReal Estate TransactionsResidential Real EstateKourtney G Boston - page 4
Account verification
New account creation
Order management
National accounts
Strategic planning
Coordinating documents
Salesforce expertise
Account servicing skills
Checking quotes
Systems and software programs
Converting leads
Product and service sales
Relationship building and management
Territory Management
Prioritizing workflows
Client rapport
Upselling
Operations
Sales expertise
Account management
Business Development
Account development
CRM Systems
Websites
Certificates & Licenses
- Concur Government Edition Local FATA
Issuing authority - FEMA - Integrated Financial Management Information System (IFMIS)
Issuing authority - FEMA - Real Estate Salesperson
Issuing authority - Nevada Real Estate Division
Credential ID S.0190459 - Texas Real Estate Salesperson License
Issuing authority - Texas Real Estate Commission
Credential ID S.704683
Timeline
Account Manager REX
REX
02.2020 - Current
Real Estate Agent
HomePlace
05.2018 - 01.2020
Human Resources Specialist
FEMA
10.2017 - 01.2020
Sales Support Coordinator
Rodan + Fields
02.2017 - 09.2017
Remote Fashion Stylist/ Sales Consultant
Stitch Fix
06.2015 - 01.2017
Direct Sales
American Media
01.2014 - 06.2015
Mobility and Sales Support
AT&T
07.2011 - 06.2012
Bachelor of Science - Fashion and Retail Management
The Art Institutes of Austin
01.2011 - 01.2015
High School Diploma -
Cedar Park High School
08.2006 - 06.2010