Brenda Hurtado

Generated new business from aged leads, internet leads, referrals and cross selling while providing excellent customer service. Maintained positive customer relations by addressing problems and understand each individuals needs.

Coached new hires on company processes while managing employees and my self to achieve maximum production.

• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
• Upsold additional products and services after identifying customer needs and requirements.
• Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
• Oversaw new business development and customer servicing.
• Maintained high standards of customer service by building relationships with clients, based on accurate price quotes and customer-centric terms.

• Provided coverage option information to assist clients in protecting assets.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
• Utilized targeted email campaigns and cold calling to increase revenue.
• Exceeded corporate quotas for monthly policy sales.

• Processed payments, entering sales in register for prompt customer service.
• Maintained counter and display areas for cleanliness and organization.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Arranged merchandise to present visually appealing displays and attract clientele.
• Promoted additional products and services to increase sales numbers and revenue with diverse selection.