Mark Stepien

Sales of membership carwashes.

• Repaired and replaced worn and damaged components.
• Read and followed technical documentation to complete repair.
• Investigated customer complaints to identify cause of malfunctions.
• Explained maintenance and repair needs to customers and offered advice on preventative maintenance.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

• Worked directly with customers as salesperson and role model for entire sales team.
• Created plans to grow nursery and garden center and improved sales volume and profitability.
• Assigned team work schedules, delegated commensurate with staff member skills and monitored and evaluated performance.
• Monitored watering times, soil conditions and plant positions and made informed adjustments in response to weather conditions.
• Oversaw growth, planting and maintenance of retail nursery and display gardens.
• Ordered plants and nursery merchandise and maintained marketable inventory across seasons.
• Inspected nursery and equipment for signs of disrepair and coordinated repairs and replacements.

• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Created inviting environment for customers by maintaining store organization and cleanliness.

• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.