Hi, I’m
Nicole Fitzpatrick
Executive Administrative Assistant/Office Manager
Windsor,CT
Summary
Experienced in customer service, sales, and executive support roles. Skilled in appointment scheduling, account management, administrative duties, and database management. Strong communication, problem-solving, and organizational skills. Diligent [Desired Position] with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes. Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
19
years of professional experience
3
Field Representative
Work History
Assure call
Appointment Scheduler and sales
05.2023 - 09.2023
Job overview
- Scheduled appointments efficiently, maximizing the utilization of available resources and minimizing gaps in the calendar.
- Conducted sales calls to potential clients, effectively pitching products and services to drive conversions.
- Managed appointment cancellations and rescheduling with professionalism and courtesy.
- Worked closely with the sales team to coordinate appointments with leads and prospects.
Teleperformance
Account Manager and sales
02.2018 - 11.2023
Job overview
- Managed key client accounts, building strong relationships and understanding their business needs.
- Identified opportunities for upselling and cross-selling additional products or services to existing clients.
- Collaborated with internal teams to ensure timely delivery of solutions and services to clients.
- Prepared reports on account performance and presented findings to clients for review and feedback.
Teleperformance
Customer Service Representative
02.2019 - 11.2022
Job overview
- Effectively communicated with customers via phone, email, and chat to address inquiries and solve problems
- Skillfully de escalated customer issues to ensure positive interactions
- Promptly responded to customer requests for assistance and documented all call details
- Provided exceptional customer service by resolving questions and concerns efficiently
Expanded mortgage credit
Executive Administrative Assistant
04.2011 - 09.2017
Job overview
- Provided comprehensive administrative support to executives, managing calendars, travel arrangements, and correspondence.
- Maintained confidentiality of sensitive information and ensured security protocols were followed.
- Coordinated meetings and events, handling logistics and communications with internal and external stakeholders.
- Prepared documents, reports, and presentations with accuracy and attention to detail.
Expanded Mortgage Company
Executive Administrative Assistant
04.2013 - 07.2016
Job overview
- Managed and maintained executives schedules and made travel arrangements as needed
- Prepared invoices, reports, memos, letters, financial statements, and other documents
- Entered data in database system, calculated APR and checked pre qualifications for loans
- Maintained pipeline for marketing and created and filed marketing tools for loan officers
- Coordinated and directed office services
- Answered and directed calls to appropriate parties
Chubb specialty insurance
Executive Administrative Assistant
08.2004 - 07.2012
Job overview
- Supported executives with administrative tasks, including managing schedules, coordinating meetings, and handling correspondence.
- Ensured office operations ran smoothly by organizing files, supplies, and communication channels.
- Assisted in preparing financial reports, presentations, and budget tracking for senior management.
- Interacted professionally with internal and external contacts, representing the executives with diplomacy and professionalism.
Chubb Group of Insurance Co
Executive Administrative Assistant
08.2009 - 03.2012
Job overview
- Efficiently managed executives' schedules and coordinated travel arrangements, resulting in smooth and timely completion of all tasks.
- Facilitated interview process by setting up appointments and making travel arrangements for candidates and vendors, ensuring a seamless experience for all parties involved.
- Developed and organized training materials for new employees, contributing to a comprehensive onboarding process.
- Handled administrative tasks such as faxing, scanning, filing, and data maintenance, ensuring accurate and up-to-date records for the company.
- Streamlined executive communication and workflow by promptly responding to emails and phone calls, maintaining effective communication channels.
- Collaborated with team members to coordinate meetings and events, fostering a positive and efficient work environment.
- Assisted executives in preparing for meetings and presentations by compiling relevant information and materials, contributing to successful outcomes.
- Demonstrated strong attention to detail in organizing and maintaining company data and paperwork, ensuring accuracy and compliance with company standards.
Education
Bryan university
Incomplete Associates from Medical billing and coding
05.2025
Cortiva Institute
Certificate from Massage Therapy/Therapeutic Massage
03.2019
Manchester Community College
Incomplete Associates from Psychology
06.1996
SNHCNew Hampshire, OH
Bachelor Of Accounting from Accounting And Finance
2026 - Current (5 education.months_Label)
Skills
Decision Making
Organizational Skills
Time Management Skills
Marketing Tools
Database System
Scheduling
Cash Management
Management
Teamwork
Marketing
Communicator
Flexible
Dependable
Focused
Goal-oriented
Timeline
SNHC
Bachelor Of Accounting from Accounting And Finance
2026 - Current (5 education.months_Label)
Appointment Scheduler and sales
Assure call
05.2023 - 09.2023
Customer Service Representative
Teleperformance
02.2019 - 11.2022
Account Manager and sales
Teleperformance
02.2018 - 11.2023
Executive Administrative Assistant
Expanded Mortgage Company
04.2013 - 07.2016
Executive Administrative Assistant
Expanded mortgage credit
04.2011 - 09.2017
Executive Administrative Assistant
Chubb Group of Insurance Co
08.2009 - 03.2012
Executive Administrative Assistant
Chubb specialty insurance
08.2004 - 07.2012
Bryan university
Incomplete Associates from Medical billing and coding
Cortiva Institute
Certificate from Massage Therapy/Therapeutic Massage
Manchester Community College
Incomplete Associates from Psychology