Kiara Magee
Summary
Result-driven Work From Home Agent with relevant experience in customer service, sales and technical support. Possess strong communication skills, problem-solving ability, and familiarity with CRM software and modern telecommunication technology. Proven record of improving customer satisfaction ratings and resolving issues in a timely manner. Known for maintaining composure under pressure while providing friendly, professional service.
Overview
6
6
years of professional experience
2026
2026
years of post-secondary education
Work History
Sales Representative/Appointment Scheduler
ADT Solar
Covington
09.2023 - 12.2025
- Engaged customers to understand their solar energy needs and preferences.
- Presented product benefits and solutions tailored to individual customer requirements.
- Collaborated with installation teams to ensure seamless project execution.
- Educated clients on solar technology and maintenance practices for optimal performance.
- Developed and maintained strong relationships with existing and prospective customers.
- Managed customer inquiries and resolved issues promptly to enhance satisfaction.
- Conducted market research to identify new sales opportunities in the local area.
- Maintained accurate records of customer interactions using CRM software for follow-up.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Customer Service Specialist
General Dynamics
Bogalusa
11.2021 - 07.2023
- Assisted customers with inquiries and concerns through various communication channels.
- Resolved customer issues by utilizing company systems and resources effectively.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Documented customer interactions accurately to maintain comprehensive records.
- Educated customers on product features and services to improve their experience.
- Managed returns and exchanges following company policies and procedures.
- Participated in training sessions to stay updated on products and services offered.
- Provided feedback to management on potential improvements in customer service processes.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Customer Service Representative
Various Contacts
Covington
01.2020 - 10.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Managed multiple customer interactions across phone and online channels.
- Utilized CRM software to document customer interactions and feedback.
- Handled escalated complaints with professionalism and empathy.
- Conducted follow-up communications to ensure customer satisfaction levels were met.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
Bachelor of Science -
Northshore Community College
Lacombe, LA 02.2019 - 02.2026
Covington High
Covington, LouisianaSkills
- Customer service
- Relationship management
- Market research
- Problem resolution
- Communication skills
- Team collaboration
- Systems and software expertise
- Time management
- Sales consultation
- Product knowledge
- Call center operations
- Decision-making
- Calm demeanor
- Typing proficiency
- Empathy and patience
- Customer satisfaction measurement
- Spreadsheets
- Office equipment proficiency
Timeline
Sales Representative/Appointment Scheduler
ADT Solar
09.2023 - 12.2025
Customer Service Specialist
General Dynamics
11.2021 - 07.2023
Customer Service Representative
Various Contacts
01.2020 - 10.2021
Bachelor of Science -
Northshore Community College
02.2019 - 02.2026
Covington High