Sonya Martinez

Accomplished Multi-Practice Dental Manager with over 25 years of experience in dental operations, specializing in dental insurance management, practice optimization, and team leadership. Expertise in navigating complex dental insurance plans, claims processing, and maximizing reimbursement rates across multiple dental offices. Proven track record in managing day-to-day operations, improving patient and provider experiences, and leading cross-functional teams to achieve operational efficiency and profitability. Skilled in building strong relationships with insurance providers, overseeing compliance, protocols, and ensuring smooth interactions between the practice, patients, and insurers. Passionate about leveraging operational expertise and industry knowledge to drive practice growth, enhance patient care, and streamline insurance-related processes across multi-location practices.

• Scheduling of the doctors, hygienists, and team members and approval of time off
• The payroll of doctors, hygienists, and team members
• Implementing and coaching office and OSHA guidelines
• P&L and Budgets Revenue
• Assessing the operations and implementing changes
• Collections kept at 98-99%
• Facilitate partnerships between doctors and managers/doctors and specialty
• Support and achieve the goals of all providers
• Supported multi-specialty -general, multi-hygiene practice
• Facilitate partnerships between general and specialists to ensure optimal care
• Support and achieve revenue goals of all team members
• Presenting treatment plans and financial option
• Managing the office and the patient intake verifying insurance, copays, balances, and collections
• Assessing the schedule of all providers and the flow of the office
• Hiring and terminating all team members
• P&L reports
• Purchase Ordering
• Refunds
• Deposits
• Training of managers and patient coordinators
• Marketing in local vendors
• Ensuring high excellence in patient care
• Insurance verification and sending of claims