Amanda Sweeney
Lake Tomahawk,WI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in healthcare and customer service industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Kwik Trip
Rhinelander, WI
06.2021 - Current
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Postal Support Employee
United States Post Office
Eagle River, WI
03.2020 - 07.2021
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Maximized employee performance by setting effective objectives and standard practices.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Weighed mail and computed pricing amounts.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Provided service and sales to walk-in customers.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Sorted mail according to size, shape, and destination.
Infant Room Teacher
Northwoods Creative Kids
Woodruff, WI
09.2019 - 03.2020
- Employed learning through play philosophy and educational objectives, striking balance between teacher-directed and child-directed activities and encouraging children to communicate verbally.
- Cultivated professional relationships with parents and families, establishing availability for parent conferences when necessary.
- Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.
Hospice Aide
Seasons Of Life
Woodruff, WI
09.2010 - 05.2017
- Positioned patients to provide comfort and promote better body alignment.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Comforted family members, offered attentive listening and high level of emotional support.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
No Degree - Human Services
Northcentral Technical College
Wausau, WINo Degree - Respiratory Therapy
Moraine Park Technical College
Fond Du Lac, WITechnical Certificate - Counseling
Northcentral Technical College
Wausau, WI05.2018
Technical Certificate - Addiction Counseling
Northcentral Technical College
Wausau, WI05.2018
Technical Certificate - Psychology
Northcentral Technical College
Wausau, WI01.2018
Skills
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Creative Problem Solving
- Verbal and Written Communication
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- De-escalation Techniques
Timeline
Customer Service Representative
Kwik Trip
06.2021 - Current
Postal Support Employee
United States Post Office
03.2020 - 07.2021
Infant Room Teacher
Northwoods Creative Kids
09.2019 - 03.2020
Hospice Aide
Seasons Of Life
09.2010 - 05.2017
No Degree - Human Services
Northcentral Technical College
No Degree - Respiratory Therapy
Moraine Park Technical College
Technical Certificate - Counseling
Northcentral Technical College
Technical Certificate - Addiction Counseling
Northcentral Technical College
Technical Certificate - Psychology
Northcentral Technical College
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